About this role:

Wells Fargo is seeking a Product Specialist (Merchant Call Center Sales Specialist) in Central Sales as part of Merchant Services. This role will be supporting our existing merchant clients product needs. Learn more about the career areas and lines of business at wellsfargojobs.com

In this role, you will:

• Participate in inbound/outbound calls and identify opportunities for selling merchant services products and services
• Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects
• Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation
• Review and analyze basic or tactical issues related to low-to medium risk deliverables
• Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions
• Educate business customers on processing compliance and security solutions to securely accept electronic payments
• Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements
• Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry
• Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function
• Focus on prospective customers using pre-established leads or leads generated through various channels
• May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries
• May partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business

Required Qualifications:

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking, reading, and writing proficiency in Spanish/English

Desired Qualifications:

• 1 + years of call center experience.
• 6 + months of financial services experience
• 6 + months of customer service experience.
• Experience identifying customer needs and advanced problem solving.
• Excellent verbal and written communication skills
• Basic knowledge and understanding of financial products and services.
• Knowledge and understanding of sales and client management processes
• Ability to organize and manage multiple priorities
• Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems

Job Expectations:

• Work Schedule: Must be available to work between 8am - 7pm CST, Monday - Friday
• Must be available to work in office. Fully remote is not an option.
• This position is not eligible for Visa sponsorship.

Location:

• 250 E John Carpenter Fwy, Irving , TX,
• Required location is listed above. Relocation assistance is not available for this position

**Job posting may come down early due to volume of applicants.**

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.