Product Support Specialist Job at Dexter Laundry
Job Description:
Dexter Laundry is the world leader in commercial laundry equipment. We build high-quality laundry equipment in the heart of America, and we are doing everything we can to have a positive impact on our customer’s lives. We promise our customer’s a lifetime of support so they can focus on building better businesses for themselves and their communities.
This position delivers on Dexter Laundry’s promise of lifetime technical support by providing our customers, distributors, and field service technicians with the information they need to sell, install, and service our products.
The technical support team is the face of Dexter Laundry to our customers around the world. You will be representing a company, brand, and product that is world-class.
Position Responsibilities:
- Provide product, technical, training, and sales support to distributors, owners and servicers of Dexter products.
- Develop training materials and lead global technical training seminars, either in the field or at the factory
- Build long term connections with our customers and to be the Voice of our Customer in product development and design discussions with Engineering, Manufacturing, and Procurement
- Support development of tracking tools, metrics and plans to improve the level of support that we provide to our customer network.
- Partner with Product Support team members to develop and maintain manuals on all Dexter products.
- Develop visual training materials (including presentations and videos) on service and maintenance procedures
Position Experience/Education:
- Based on the wide skill set required for this position, 3-5 years of related technical work experience or a relevant degree is preferred
Position Skills and Abilities:
- Previous experience with customer support or dealing directly with the customers is necessary.
- A basic technical and/or electrical background including a familiarity with following standard troubleshooting processes and equipment schematics
- Strong oral and written communication skills
- Ability to teach and speak comfortably in front of groups.
- Strong computer skills
- Ability for occasional travel
Job Type: Full-time
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