Job Description:
Support Analyst Mid
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KEY RESPONSIBILITES AND DUTIES

• Provide L3 production support for 7QSR Application within client Organization.
• Must be flexible to work in shift of 2 PM CST till 10 PM CST (with flexibility of on call support on weekends).
• Reporting & tracking incidents in ticketing tool like JIRA, SNOW (Service Now).
• Define and follow best proven support process for team.
• Identify scope of work for automation minimize toil work to keep team productive.
• Running Daily, Weekly, Monthly reports for Program needs.

“MUST HAVE” SPECIFIC KNOWLEDGE AND SKILLS

• Should have minimum 5+ years of Production Support Experience.
• Should have basic knowledge of Mobile based applications. How the Mobile app architecture works. (front end & backend)
• Should have knowledge on running queries in MongoDB & SQL queries.
• Mid Level knowledge of micro service Architecture.
• Mid level knowledge of AWS Cloudwatch, Lambda function and other frequently used services in cloud technology.
• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes.
• Good communication & leadership skills to drive team and coordinating with various stakeholders.

ADDITIONAL SKILLS AND OTHER REQUIREMENTS

• These would be nice to haves that while not required would enhance the candidate’s chances

INTERVIEW MOCHA TESTING (only applicable to IT Technical Positions)
If testing is required, what skills will candidate be tested on? Note: If the request is for a developer/engineer position, please work with the VMO Testing Coordinator to ensure an assessment test exist that matches the job description.
EDUCATION AND EXPERIENCE

• EDUCATION: Bachelors/4 Yr Degree
• YEARS OF RELEVANT WORK EXPERIENCE: 5+Years
• YEARS OF MANAGEMENT EXPERIENCE: Select minimum years of management experience required.
• CERTIFICATIONS/LICENSES: Click or tap here to enter certifications/licenses required or preferred. Indicate if required or preferred.

Comments for Suppliers:
While this is not fully remote, it is hybrid. Candidates will not be expected in the office 5 days, but 2-3 days and as needed

Job Types: Full-time, Contract

Pay: $45.00 - $50.00 per hour

Schedule:

• On call
• Weekend availability

Ability to commute/relocate:

• Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)

Experience:

• production support/Application support: 8 years (Preferred)
• front end & backend,MongoDB & SQL, AWS,ITIL: 8 years (Preferred)
• ITIL: 8 years (Preferred)

Work Location: Hybrid remote in Irving, TX 75063

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