The program manager will be accountable to deliver people, process, and technology changes within our US Lending Operations portfolio. This will include initiatives aimed at improving productivity and customer and employee experience, achieving operational excellence, responding to regulatory change, and business-driven changes.

We are seeking a candidate who has:

• Operations management experience in a financial institution
• Experience with delivering large change initiatives
• Knowledge of retail, small business lending, and collections operations
• Expertise with US lending and Collections regulations (Reg Z-TILA, Reg X-RESPA, Reg F-Debt Collection Practices) including assessing and deploying changes to adapt to evolving regulations, and responding to regulatory reviews
• Proven track record of leading highly effective teams
• Familiarity with SDLC, PMO requirements, and managing project financials
• Capability of developing and executing against a multi-year strategy and portfolio of initiatives
• Capability to recruit, develop, and grow top talent in a professional services organization
• Agile thinker, quick learner, resourceful
• Expertise in stakeholder management and ability to navigate ambiguous and challenging situations
• Risk and issue management experience/expertise
• Impact and influence, problem-solving
• Data-driven decision-making approach
• Adheres to Bank risk, regulatory and compliance controls
• Provides strategic input into business decisions as a trusted advisor
• Helps determine business priorities and best sequence for execution of business/group strategy
• Conducts independent analysis and assessment to resolve strategic issues

Qualifications

• Typically 9+ years of relevant experience and/or certification in a related field of study or an equivalent combination of education and experience.
• Valid PMP or equivalent experience.
• 9+ years US banking experience- preferably in US Lending and/or Collections
• Stakeholder management – Expert
• Able to manage ambiguity
• Verbal & written communication skills - Expert
• Analytical and problem solving skills - Expert
• Influence skills - Expert
• Collaboration & team skills; with a focus on cross-group collaboration - Expert
• Data driven decision making - Expert

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.