Job Title: Inventory Specialist

Reports To: Service Manager

Group/Division: Unity Lab Services

Career Band: 4

Job Track: Associate

Position Location: Customer Site

Position that is focused primarily on the collection of complete and accurate instrument information to support asset Management Services. This position will apply the basic functionality of systems and applications such as: Inventory Collection database, Maximo, and the Microsoft Office suite of programs. The tools that will be employed would include various scanners and desktop computers. This position plays a critical role in supporting site initiatives to improve client satisfaction, account profitability and retention. The ideal candidate will be a skilled communicator and optimally develop and maintain positive working relationship

Key Responsibilities:

• Use inventory tools to capture asset data in laboratory environment
• Export and analyze data for accurate data cleansing to prepare for submission
• Responsible for complete and accurate data input to Resource Center database.
• Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff.
• Responsible for customer satisfaction and loyalty and overall asset data integrity and accuracy
• Develop action plans and tracking mechanisms to drive continuous improvement.
• Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.
• Drive problem resolution and customer concerns at account as needed.
• Follow all Thermo Fisher/ Customer Site safety and security procedures.
• Support opportunities to identify and use other Thermo Fisher products and services.
• Participate or lead PPI project teams as assigned to improve business performance.
• Other appropriate duties as assigned by Thermo Fisher management.
• Travel to multiple client locations as applicable to support account needs (<50%).

Minimum Requirements/Qualifications:

• High School Diploma
• Proficient PC skills and ability to effectively use Windows based software.
• No experience required
• Must be able to read, write and speak English

Preferred Qualifications

• Experience in a customer facing position
• Experience in Life Sciences or Healthcare environment

Knowledge, Skills and Abilities:

• Build strong, professional client relationships.
• Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific
• Team oriented
• Effective social skills (both verbal and written).
• Excellent time management and ability to prioritize work based on business and client needs.
• Ability to make commitments, track and communicate progress, and follow through until completion.
• Self-starter
• Results oriented

Physical/Environmental requirements:

• Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.
• Level of Physical Requirements: Light to medium work.
• Level of Visual Acuity: Clerical, professional, administrative.
• Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise, and hazards.

Interaction with Other Employees:

• Interactions will consist of face-to-face meetings, telephone, email, Web X meetings and presentations, as well as other electronic means as necessary with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives.
• Must maintain Thermo Fisher Scientifics 4I Values

Non-Negotiable Hiring Criteria:

• Proven success in a Customer facing position