Remote Technical Customer Support Job at modsquad.com
ModSquad has partnered with a company founded in 1999 which specializes in content security for digital television services. Mods on this ModSquad project will be handling technical customer support for this company.
Commitment: 12 hours per week
Language: English
APPLY Here:
https://jobs.lever.co/modsquad/ae63c223-c83b-497b-ab4f-17b29b7cc723?lever-origin=applied&lever-source%5B%5D=betterteam
- Self-organized, detail oriented person
- Someone who possesses a high level of presentation skills (written and verbal)
- A sharp critical thinker, analytical, with excellent reasoning skills
- Ability to interpret data from multiple sources, and extrapolate from incomplete data and be metrics-driven.
- 1+ years of experience with IP-based network administration in a network operations center or related environment
- 1+ years of experience with Linux systems administration, preferably on Red Hat Enterprise Linux or Amazon Linux2
- 1+ years of experience in network management and monitoring with NMS tools such as Nagios, Icinga, HP OpenView, Solar Winds, or OpenNMS
- Bachelor’s Degree
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on phone
APPLY Here:
https://jobs.lever.co/modsquad/ae63c223-c83b-497b-ab4f-17b29b7cc723?lever-origin=applied&lever-source%5B%5D=betterteam
Who is ModSquad?
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
About modsquad.com:
We haven't just been around the CX block ... we built it. We started in 2007. We were founded by a Silicon Valley lawyer who liked moderating message boards in her spare time for fun. (The WB's Superstar USA, anyone?) She saw the potential of communities, of remote work, and of that thing called social media that was starting to catch fire. Long story short: We’ve been kicking butt in content moderation, community management, and social media since they began. We're literally pioneers. No one does these better than we do. We fixed customer support. Sorry/not sorry, call centers – you had your chance. We were into the metaverse before Zuck. Our original name was Metaverse Mod Squad (and still is in the UK). So if you want to know what's up with virtual worlds, or need a tour guide, ping us. We’re already here – rez’d and ready to go. We did it all remotely. We're the original remote CX company. We built a network of Mods all over the globe. Why? Because great CX doesn't come from a cubicle. #modsnotcubes. And we made remote work secure. We created Cubeless, our patent-pending security platform. Our passion is supporting Extra Life. And if you visit us in Brooklyn, we’ll be eating pizza at Juliana’s, not Grimaldi's. P.S. It's still fun!
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