Work from your home in Eau Claire or Green Bay, WI or Brainerd or Duluth, MN and surrounding areas as a Reservations Specialist.

As a Reservations Specialist, you will join a team that is focused on servicing customers in planning and purchasing Sun Country air-only and vacation package products, as well as assisting customers with existing reservations that require changes and modifications. The key skills needed to excel at this position are providing friendly, courteous service, effective sales techniques, and a desire to create memorable travel experiences.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a growing company, as a Reservations Specialist, you will enjoy the opportunity to immediately work from home, growth opportunities, and the below benefits:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Essential roles and responsibilities of a Reservations Specialist:

• Provide timely and courteous responses to incoming phone calls.
• Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs.
• Provide excellent customer service while making each call as efficient as possible.
• Actively upsell products and services that match customer needs.
• Promptly inform leaders of any problems and unusual circumstances such as reporting system issues or trending customer concerns
• Any other duties assigned by management.

Classification: Full-time, Hourly
Working Location: This position is remote within Eau Claire, WI; Green Bay, WI; Brainerd, MN; and Duluth, MN areas only.

The qualifications we are looking for in a Reservations Specialist include:

• High School diploma or general education degree (GED)
• Customer service, call center, or related customer contact experience.
• Perfect attendance and outstanding performance are required for your success at Sun Country Airlines
• Demonstrated knowledge and aptitude to use computers, including proficient typing skills.
• High attention to detail.
• Excellent communication skills (verbal, listening, and written)
• Strong organizational skills.
• Good reasoning, and problem-solving skills.
• Ability to navigate web-based reservations computer applications, Microsoft communication tools, and other programs as defined in your learning process.
• Ability to work from home in a:
• Private office and distraction-free environment
• Hard-wired connection to your modem of at least 10 Mbps
• Employees must reside within commuting distance of Sun Country Headquarters
• Shift differential for nights and weekends.
• Commission opportunities.

• Travel industry experience
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

As a Reservations Specialist, you will participate in a 2-week mandatory virtual training class which includes Classroom Training, self-guided modules, and practical application, and a 1-week period of nesting for support and guidance in the real world.

• Training Schedule: Monday- Friday Class
• January 16, 2023 – January 27, 2023
• 9:00am – 5:30pm

Sun County Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)