RESIDENT SERVICES MANAGER

DEPARTMENT
Resident Services

REPORTS TO
Director of Resident Services or Administrator

FLSA STATUS
Exempt

BASIC FUNCTION
The Resident Services Manager is responsible for providing residents with supervision and assistance, as needed, with the activities of daily living. This may include help with ambulation, bathing, dressing, eating, grooming and other personal hygiene activities, depending upon the needs for the resident ant the services offered by the facility.

DUTIES & RESPONSIBILITIES
1. Specific job duties include providing personal supervision or assistance with: a. Ambulation: Helping maintain balance when getting in and out of bed and providingnecessary help with walking or manipulation of a wheelchair. b. Bathing: Assembling towels, soap and other necessary supplies, helping the resident in and out of the shower/bath, turning the water on and off, adjusting water temperatures, washing and drying portions of the body which are difficult for the resident to reach and being available while the resident is bathing. Maintains residents shower/bath schedule under the direction of the Director of Resident Services. All residents arescheduled for showers/baths and shampoo on a regular basis.

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c. Dressing: Helping the resident to choose and to put on appropriate clean clothing, fastening hooks, buttons, zippers and ties. d. Grooming: Helping the resident shave, brush teeth or clean dentures, wash, comb and curl hair, clean, cut and file fingernails and toenails. e. Beds: Making beds throughout the building when needed. Changing of beds weekly f. Eating: Escort residents with walkers and wheelchairs to and from the dining room as needed. Helping with cutting food. Helps with supervision of the residents in the dining room as assigned by the licensed nurse on duty. Feeding residents that aren't able to feed selves. g. Toileting: Assist with toileting needs such as getting on and off the toilet and applyingpersonal continent protection such as adult briefs. Assist with hygiene as needed. h. Supervision: Guiding residents, being aware of the resident’s general whereabouts, monitoring by observation the activities of the resident, while on the premises of the residence to ensure his or her health, safety and well-being, reminding the resident to carry out daily living activities or appointments as appropriate. i. Providing Emotional Security: Promote feelings of safety and freedom from danger, fearand anxiety. j. Prepares residents for bed. Gives evening showers/baths when scheduled k. Transport: Arrange transportation to medical/dental appointments. Assist residentswith making medical/dental appointments.
2. Observe and assess residents’ condition and needs.
3. Report any changes in the residents' condition and needs.
4. Document observations on the flow sheet according to established charting procedures as needed.
5. Takes vital signs (weight, blood pressure, pulse, respiration, temperature) of all residents.

Report any abnormal readings to Director of Resident Services or Administrator as needed.
6. Maintain a working knowledge and ability to execute the disaster preparedness and safety policies and procedures.
7. Performs the additional responsibilities to assist residents with activities: a. Prepares snacks and drinks b. Works with volunteers who are present to help entertain residents. c. Helps exercise residents through planned activities such as group walks and other outdoor activities.
8. Attend all staff meetings and in-service programs as assigned.
9. Administrative tasks: a. Compliance audits. b. Attend resident care meetings. c. Manage recruitment process. d. Manage disciplinary process. e. Training new hires. f. Ordering supplies.

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g. Scheduling. h. General quality assurance related to procedural compliance. i. Entering and auditing physicians’ orders. j. Overall resident paperwork compliance.

10. Communicate proficiently via telephone, computer and in person.
11. Practice Universal Precautions.
12. Encourage and monitor safe work practices.
13. Provide additional safety and oversight of residents as needed.
14. Facility is in operation 24 hours per day, 365 days per year. At times, this position may have to work outside their normal work hours to meet the needs of the facility.
15. Other duties as assigned.

SKILLS AND REQUIREMENTS
1. Must possess good communication skills.
2. Must possess working knowledge of Universal Precautions.
3. Must be creative, sensitive, responsible, patient and tolerant.
4. Must be able to help maintain calm environment.

PHYSICAL DEMANDS
1. Regularly stand, walk, use hands and smell.
2. Occasionally reach, climb or balance, stoop, kneel, crouch and crawl.
3. Must be able to move, turn and lift residents as necessary and push wheelchairs.
4. Must be able to assist residents from floor to feet with the aid of another staff person.

WORK ENVIRONMENT/EXPOSURE TO ENVIRONMENTAL CONDITIONS
1. Work near moving mechanical parts in high or precarious places.
2. Ability to work around fumes, airborne particles, blood borne pathogens, infectious disease, toxic or caustic chemicals occasionally.

EDUCATION & TRAINING
1. CNA, HHA or equivalent experience preferred.
2. Current Med Tech Certification
3. LPN preferred
4. CPR and First Aid certified

EXPERIENCE
Professional experience in the practice of geriatric Resident Services.

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____________________________

Employee Name

______________________________________

Employee Signature

______________________________________

Date

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Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Palm Coast, FL 32137: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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