Restaurant General Manager
RESTAURANT

GENERAL MANAGER

JOB DESCRIPTION

©Popeyes Louisiana Kitchen, Inc. 2016. All rights reserved.

As part of Popeyes’ franchise team, you are the recipient of a baseline of knowledge developed over our 40 plus year history in helping our franchisees deliver exceptional food quality and customer service to fanatical guests. During this time Popeyes has learned many tried and true methods for achieving brand excellence. The tools included in this manual represent the culmination of our experiences as to what creates superlative GMs, and is designed to help our valued franchisees achieve maximum results by creating a sustainable framework for your leadership team. These best practices have been distilled from our most successful restaurants as well as competitive learnings from the industry, and if committed to by you and your leadership team, will lead you to unparalleled results. We hope you find this program a useful tool to assist you in building your own brand excellence.

The information contained in this presentation is being provided to you for informational purposes only and is not intended to provide you with guidelines for compliance with any legal obligations. It is solely your responsibility to comply with any applicable federal, state and local laws and regulations. Popeyes® Louisiana Kitchen, Inc., cannot, and does not, guarantee that the tools, guides, sample forms or other information contained in this manual are accurate, current, and/or the only guidelines that you need to follow in order to comply with federal, state and local laws and regulations applicable to the situations discussed, or labor law and your employees generally. These laws vary from state to state and are constantly changing and their interpretation may similarly change. It is your responsibility to stay appraised of all applicable laws and regulations, including any changes or amendments that may affect your restaurant(s) and business.

You should meet regularly with your attorney and other advisors regarding procedures and other policies/precautions that should be followed/taken in your restaurant(s) to ensure your compliance with applicable laws and regulations.

Summary of Job Function

The Restaurant General Manager models servant leadership while delivering exceptional results through others. They provide an engaging environment for restaurant teams and the guest; while focusing on delivering operational excellence. Popeyes Restaurant General
Managers invest their time in developing servant leaders; creating memorable experiences; being a brand champion; managing administration; and maintaining the facility. Popeyes

Restaurant General Managers consistently keep our brand promises, inspire their teams and deliver great results.

Essential Responsibilities for Leading the Team

Develop Servant Leaders

• Puts your people and restaurant first – not yourself*

 Shows compassion, care and concern for the team through behaviors, actions and decisions

 Engages the team in regular one on one meetings and performance management discussions

 Creates the right environment and sets the team up for success by providing ongoing communication and the tools to get the job done

 Coaches and motivates the Assistant Managers and the team
 Recruits and develops talent
 Demonstrates commitment to goals and inspires others to deliver superior performance

Essential Responsibilities for Leading the Business

Create Memorable Experiences

• Creates a service experience so good the guest can’t wait to come back to Popeyes*

 Serves as a role model to create memorable guest experiences.
 Sets clear expectations and holds team accountable for delivering brand service behaviors
 Takes actions to solve and celebrate guest feedback
 Regularly observes the team and operations from the guest perspective and celebrates or coaches accordingly

Brand Champion

• Serves as the face and voice of the brand in the restaurant and community*

 Serves as the local representative of Popeyes to the community by sponsoring or participating in events

 Builds and leverages community relationships to drive business and maximize catering program opportunities in the community

 Champions and implements company-wide promotions, product launches and product samplings

 Ensures the team delivers Popeyes brand programs, Limited Time Offers (LTO) and core product with operational excellence

Administration

• Maintains the balance between providing a high quality employee and guest *

experience, and achieving financial goals

 Develops sales forecast and creates schedules to ensure Quality, Service and
Cleanliness (QSC) will be met

 Monitors business: previous day numbers, schedules, cash shortage concerns, and
HACCP Logs

 Reviews inventory efficiencies to create product orders

 Controls food and equipment inventory, conducts daily and weekly inventory counts, keeps records and monitors food cost

 Creates, communicates, implements and follows up on operations and financial action plans

 Analyzes sales and labor during and after each shift; makes adjustments to labor as needed

 Maintains Brand operating standards for product procedures, cleanliness standards and service expectations

Maintain Facility

Ensures the restaurant is a safe, sanitary and appealing place for everyone

 Monitors and maintains compliance with health, safety, cleanliness, security and fire standards and regulations

 Identifies problems, conducts high-level troubleshooting and seeks maintenance support for restaurant equipment

Required Knowledge, Skills and Abilities

 Excellent people leadership and guest service skills required
 Demonstrated restaurant/retail operations knowledge
 Ability to work in a fast paced environment
 Recruit and develop the skills and ability of the team
 Highly organized with the ability to plan for, execute and monitor business performance
 Ability to communicate effectively with guests, team members and Above Restaurant

Leaders
 Ability to resolves issues in compliance with Popeyes standards
 Available to work all shifts, weekends and holidays

Education and Experience
 Must have high school diploma or equivalent

 Minimum of 3 years management experience

Physical Demands
 Must be able to lift up to 70 pounds of force frequently to move objects

 Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds

 Consistently handles product preparation

 Ability to kneel and follow proper lifting procedures

 Consistently lifts for product preparation, stocking and inventory'
'
Work Remotely

• No

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 12 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: One location

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.