DESCRIPTION OF ESSENTIAL DUTIES:

• Receive inbound calls for quotation of eligible products, provide those quotes, answer related questions and issue policies if the quote is accepted.
• Referral of client and/or contact information to the local county office for handling by local Sales staff if the client cannot be quoted or issued by the SCC.
• Utilize appropriate scripting and responses as indicated by customer information to either quote, refer or decline to quote as indicated by company guidelines
• Referral of non-typical customer issues to supervisor of SCC Rep II as needed.
• Record, monitor and document prospect and customer interactions in appropriate systems
• Attend initial and ongoing technical training and professional development sessions.
• Issue Personal Lines insurance policies in accordance with insurance regulations and company guidelines.
• Handle routine correspondence from the home office.
• Perform in a manner that will prevent errors and omissions in the placement of Personal Lines insurance
• Present a professional appearance, demeanor, and behavior both in person and over the phone.
• Attend meetings as required.
• Strive to attain company goals and growth expectations.

OTHER RESPONSIBILITIES/REQUIREMENTS:

• Conduct marketing activities in support of local offices as directed. Examples:
  • Development of individual county lead and prospect lists as directed
  • Quote past unsuccessful PPA prospects using data and leads lists
  • Outgoing email and telephone marketing as directed by management
• Other duties as assigned by supervisor or manager.

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School diploma or GED required.
• Must either have a valid Georgia Property and Casualty or Personal Lines insurance license or be capable of studying and passing state exams as the initial phase of their employment.
• One to two years of call center experience (or equivalent customer service experience) required
• Must possess a valid Georgia driver’s license or state issued identification.
• Ability to handle confidential information, accuracy, and attention to detail.
• Ability to relate to and work with various people in a professional manner.
• Strong verbal skills required as this role relies on verbal/non-visual communication
• Computer skills and abilities are necessary.
• Must be capable of developing skills and knowledge of specified product lines and offered services.
• Ability to work a flexible schedule (occasional evenings and Saturdays)
• Must be able to receive, analyze, and interpret client data, coverages, regulations, instructions, manuals, and other documents as required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Normal office environment with occasional travel necessary to attend training and meetings.

EOE M/F/D/V AA