• Job DescriptionJob DescriptionResponsible for engaging and providing an exceptional customer service experience. The employee must quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer's needs.ESSENTIAL JOB FUNCTIONS (include the following):Greet walk-in customers promptly and courteously

Respond quickly and professionally to customer inquiries (patients and referral sources), both in the store and on the phone, with regard to appropriateness, availability, and coverage guidelines of equipment/supplies.
Exhibit excellent verbal and written communication skills.
Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs.
Be able to solicit sales of new or additional products or services by suggesting additional
follow-up items relative to the patient's diagnosis.When appropriate, demonstrate products and discuss services to improve company revenues.
Assist clients in finding equipment that best meets their individual needs in a timely manner, that meets funding criteria and results in full and timely payment.
Enter all documentation in the computer system accurately on a daily basis as required.
Open new customer computer accounts and complete required documents/insurance verification before passing on account to customer service liaison, billing department or delivery department.
Knowledge of rules and regulations of OSHA, DOT, Medicare, accrediting bodies and other agencies as they impact the care and distribution of HME.
Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety.
Coordinate the delivery, set-up and pick-up of equipment, supplies and services.
Collect all co-pays, deductible or full amounts when setup or sale is done and complete cash/credit card transactions accurately and according to company procedure.
Assist with stocking the store daily, including putting stock either on display or in the proper storage. This may include processing receiving and packing slips, invoice documentation and pricing.
Creatively maintain store and window displays of merchandise.
Accurately and efficiently create the appropriate delivery, billing and collection paperwork.
Adhere to all state and federally mandated documentation standards.
Assist with physical inventory as required.
Other essential functions and duties may be assigned as needed
EDUCATION AND/OR CERTIFICATIONSHigh School Diploma or GED required
SKILLS AND QUALIFICATIONS:1+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
ATTRIBUTES REQUIRED:Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently]
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
LANGUAGE SKILLS:Ability to communicate clearly and concisely in verbal and written form
Strong communication skills and a customer service attitude
Must be able to frequently communicate with customers and/or with others about customer’s requirements, complaints, and common inquiries.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the job.While performing the duties of this job, the employee is regularly required to communicate with others inside and outside the pharmacy, including the ability to express oneself and exchange information in what, at times, could be a stressful or high-pressure environment.
The employee frequently is required to move about the office/pharmacy to access files, use office equipment, and to interact with others. The person must be able to sit or remain in a stationary position for extended periods of time to be able to work, communicate on the phone, utilize the computer, and interact with others. The employee is occasionally required to stand or otherwise be able to access files, equipment, and other items in high places.
Employee must be able to constantly operate computers, phones, and other office equipment.
Employee must be able to bend, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the job.The noise level in the work environment is usually low to moderate.
Due to the collaborative nature of the business and the need to service customers, the employee must be able to interact effectively with others in an office environment, manage conflict, and handle stressful situations and deadlines.
Requires desk work in office environment.
Ability to work flexible hours
FLSA STATUS: Non-ExemptConsistent with applicable federal and state laws, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.This description reflects the Company’s assessment of the essential functions of the job, but does not proscribe or restrict other tasks that may be assigned from time to time. Duties, responsibilities, and activities may change at any time with or without notice.I confirm that I am able to perform the functions and requirements of this position, with or without reasonable accommodations, as described herein and explained to me.

• Job PostingJob PostingSchedule: Business is open from 9am-7pm M-F and 9am-3pm on Saturdays 8 hour shifts. Weekends rotating.$250 sign on bonus applicable after 90 days of employmentThis role will be performed onsite at an open-door pharmacy in Cincinatti, OH (White Oak).Comprehensive training provided side by side with training team.Must be comfortable working in a high-volume environment.We offer full time benefits including health, vision, dental and matching 401k options.Responsible for engaging and providing an exceptional customer service experience. The employee must quickly build ongoing customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge (including cross-selling of products and services) to meet the customer's needs.Attributes Required:Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy

Relational – ability to build relationships with business unit management and become “trusted advisor”
Strategy and Planning – ability to think ahead, plan and manage time efficiently]
Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
Team Oriented – ability to work effectively and collaboratively with all team members
Essential Job Functions (include the following):Greet walk-in customers promptly and courteously
Respond quickly and professionally to customer inquiries (patients and referral sources), both in the store and on the phone, with regard to appropriateness, availability, and coverage guidelines of equipment/supplies.
Exhibit excellent verbal and written communication skills.
Excellent knowledge of the equipment we sell, its care and maintenance, and the types of customers to whom we sell and their needs.
Be able to solicit sales of new or additional products or services by suggesting additional
follow-up items relative to the patient's diagnosis.When appropriate, demonstrate products and discuss services to improve company revenues.
Assist clients in finding equipment that best meets their individual needs in a timely manner, that meets funding criteria and results in full and timely payment.
Enter all documentation in the computer system accurately on a daily basis as required.
Open new customer computer accounts and complete required documents/insurance verification before passing on account to customer service liaison, billing department or delivery department.
Knowledge of rules and regulations of OSHA, DOT, Medicare, accrediting bodies and other agencies as they impact the care and distribution of HME.
Understand and practice the rules regarding patient confidentiality, HIPAA and compliance, and safety.
Coordinate the delivery, set-up and pick-up of equipment, supplies and services.
Collect all co-pays, deductible or full amounts when setup or sale is done and complete cash/credit card transactions accurately and according to company procedure.
Assist with stocking the store daily, including putting stock either on display or in the proper storage. This may include processing receiving and packing slips, invoice documentation and pricing.
Creatively maintain store and window displays of merchandise.
Accurately and efficiently create the appropriate delivery, billing and collection paperwork.
Adhere to all state and federally mandated documentation standards.
Assist with physical inventory as required.
Other essential functions and duties may be assigned as needed
Education and/or Certifications:High School Diploma or GED
Skills and Qualifications:1+ years of related experience (advanced degree may substitute for experience)
Advanced computer skills; pharmacy operations system experience preferred
Ability to work independently and deliver to deadlines
Ability to solve problems with minimal direction
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire when something appears inaccurate
Work Environment:Ability to work flexible hours

Attachments

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

COVID-19 considerations:
N/A

Ability to commute/relocate:

• White Oak, OH: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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