Senior Consultant - Support Job at Stoneridge Software
Stoneridge Software began with an idea: How can Microsoft implementations be done better? After considering the idea and continually seeing the need for a business partner who could successfully deliver software implementations, Eric Newell, Becky Newell and Cody Marshall founded Stoneridge Software. As a 2021 Inc. Best Workplaces Honoree and a Microsoft Gold Partner, we’ve developed a proven process for project delivery, a laser focus on long-term support to empower our clients’ success and a way to enjoy our work with a high degree of integrity. We know how to use tenacity to get the work done but we also know how important it is to balance work with the rest of our lives. Stoneridge Software has cultivated a flexible working environment, flexible vacation, paid parental leave, continuous learning and development, and social wellness initiatives that bring a sense of belonging to all. What are you waiting for? Join us!
Do you want to join a WINNING team? Stoneridge Software was selected as a 2022 Microsoft US Partner Award winner for Dynamics 365 Business Central! We are looking for innovative and visionary Dynamics 365 Business Central/Dynamics NAV Senior Consultant, Support who will join an award-winning team and deliver exceptional results to help our clients win.
Do you have what it takes to deliver Support using our proven implementation methodology, with deep technical excellence, grit, and maintain a focus on empowering our client community for continual growth?
Our Senior Consultant, Support work directly with our clients as business analysts and technical experts. You will provide hands-on configuration and support of Dynamics 365 Business Central/Dynamics NAV to fit with the client's system requirements and business objectives. The Senior Consultant, Support is also passionately striving to delight clients and seeks out ways to continuously improve their product knowledge and consulting skills. They jump at the chance to engage in new challenges and demonstrate that they enjoy their work by exhibiting their technical excellence and tenacity while being inherently client centric.
This position is available on a REMOTE basis in the United States or REMOTE in Canada (Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, Saskatchewan).
A Day in the Life
- Possess and maintain comprehensive experience and strong knowledge of core software, business processes and best practices, related technologies and enhancements, and industry trends
- Work pro-actively with clients on strategic projects or initiatives to ensure they continue to receive value from the NAV/Business Central applications
- Work reactively on break/fix support to ensure clients experience minimal service disruptions
- Escalate ISV related product issues and work with partners to drive for resolution
- Apply experience and knowledge while working with clients to ascertain solution requirements, potential technical options within Dynamics NAV /Business Central and related technologies, and scope and resource requirements associated with each option
- Design & test custom solutions & integrations managing functional design & scope. Effectively coordinate with development resources to build and deliver custom solutions and integrations
- Represent Stoneridge Software through effective communication with clients throughout the solution life cycle
- Work efficiently with resources from other internal teams or external groups as needed
- Mentor team members
Preferred Qualifications
- Bachelor's degree in Accounting, Information Technology, or related field
- 4+ year Microsoft Dynamics NAV/Business Central experience, preferably in a support role
- 4+ year experience with NAV/Business Central Finance/AR/AP modules
- 2+ year experience with NAV/Business Central Manufacturing module preferred
- Object oriented programming experience strongly preferred
- Excellent and demonstrated customer service experience
- Microsoft Dynamics NAV Certification preferred
- Ability to work in a team environment
- Ability to communicate effectively in both spoken and written English
- Strong technical writing ability
Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada will be asked to attend industry events from time to time.
Health and Wellness
- Medical Insurance (premiums for employees paid for by the company)
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development allowance
- Employer charitable contribution
- Social wellness clubs
- Professional coaching
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
We will comply with local guidelines regarding infectious diseases and vaccine requirements.
Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique.
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