Get to know us:

Honeoye Falls Marketplace and Mendon Meadows has been a family run business for over 30 years. Our company motto is we CARE (Community, Accountability, Respect, Engagement). We continue to grow by implementing our core company values alongside our team daily. One of our keys to great success is hiring excellent employees who we believe have the skills and potential to be successful.

Summary of Responsibilities

The responsibility of the Service Desk Clerk is to assist all customers at the service desk in a timely and efficient manner while following company policies, procedures, and New York State law. Demonstrates the company's core values of community, accountability, respect, and engagement.

Essential Duties

The service desk and cashier clerk plays an important role in the ongoing functions of the store. Other duties may be assigned to meet business needs. The essential duties and responsibilities of the position include:

• Provides superior customer services by acknowledging all customers encountered, asking if they need assistance, thanking them for choosing HFMP/Mendon Meadows and scanning their groceries at checkout
• Responds to customer questions, comments, and/or complaints, and escalates to the appropriate manager when necessary
• Accepts customer applications for company Perx Card
• Processes check cashing in accordance with company policies and procedures
• Sells and cashes-in New York State lottery transactions in accordance with state law
• Answers all incoming calls to the store and routes them to the appropriate department or individual in a swift manner
• Greets all non-customer visitors to the store and notifies the appropriate person that they have a visitor
• Processes customer returns efficiently and in line with company procedures
• Helps to maintain a clean store by ensuring service desk, floors, and work areas are sanitary
• Follows proper techniques when bagging items, ensuring customers are able to carry purchases and following safety protocols, including, but not limited to, separating raw meat from other products
• Adheres to all state and county regulations regarding the sale of age-restricted products (i.e. tobacco, nicotine, alcohol, etc.)
• Properly processes, including sorting cash and change, and providing customers with proper change when appropriate, all forms of payment and discounts, including taxation of products, such as cash, EBT, WIC, credit card, coupons, store discount program
• Maintains a knowledge of weekly sale items
• Maintains knowledge of product locations throughout the store to respond accurately to customer questions

Skills and Abilities

Based on the essential duties and responsibilities of the position, the service desk clerk should have a number of skills and abilities:

• Attention to detail
• Good interpersonal and customer service skills
• Ability to work as an individual and team contributor
• The ability to effectively prioritize responsibilities
• Flexibility and ability to handle multiple tasks in a fast paced environment

Education, Experience, and Other Requirements

Based on the responsibilities of the position, the service desk clerk is required to have:

• Afternoon/Evening and weekend availability
• Knowledge of proper lifting techniques
• Knowledge of age-restricted product regulations
• Customer service experience
• Grocery / retail experience

Physical and Environmental

The service desk clerk is located within a retail grocery environment and may experience both hot and cold temperatures throughout the working day. Physical requirements include:

• Regularly lifting up to 50 pounds
• Ability to push, pull, bend, lift, and twist
• Ability to remaining upright on the feet for sustained periods of time (up to 4 hours before a break)

Job responsibilities are not limited to the ones listed above, the company reserves the right to assign or change any duties, as business needs demand. Employees will be expected to complete all work tasks as assigned.

What we can offer you for all your hard work:

• Flexible scheduling
• Medical and Dental Coverage (FT)
• 401(K)
• Paid Time Off (FT)
• Sick Time (PT)

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Honeoye Falls Marketplace and Mendon Meadows is an Equal Opportunity Employer. We provide opportunities to people without discrimination due to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other applicable federal, state, or local protected statuses.

These protections extend to all our management practices including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Honeoye Falls Marketplace and Mendon Meadows will make reasonable accommodations to employees and applicants with disabilities, and for religious observances and practices.