Service Director Job at Forest Lawn Memorial-Park Association
Forest Lawn has always attracted unique and exceptional individuals; those who aren’t satisfied with simply building a career, but want to go home at the end of the day knowing they’ve made a profound and positive difference in people’s lives. If this sounds like you, take a look at our job openings....We may have your next GREAT OPPORTUNITY!
COMPENSATION
Hourly Minimum - Maximum
$25.00 - $30.00
JOB SUMMARY
Our Service Directors are in charge of directing funeral and memorial services, prayer vigils and overseeing visitations. This position also aids in directing public events and various day-to-day activities. If you enjoy meeting people from all walks of life, helping those in a time of need and offering professional service outside of a traditional office environment, this is a great opportunity to do so and learn all about this industry from the best.
WHAT YOU'LL BE DOING
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Coordinate and delegate duties to staff assigned to services.
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Prepare for funeral service using the information from the MA form, Service Sheet and Service Directors papers.
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Interact with client family and officiant to ensure that the client family’s needs are taken care of.
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Place casket at service location prior to service and arranges floral offerings and lights around the casket, and ensures proper set-up for all services.
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Respectfully and compassionately direct and escort client family members and visitors to church, or chapel. Facilitate the distribution of memory folders and prayer cards. If needed, assist casket bearers and give instructions, pulling flower cards and note the description of the arrangement for the family.
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Director must have complete knowledge of all aspects of funeral service as well as all religious set-ups.
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Responsible for personal effects that need to be given to families, in addition to register book, left over memory folders, prayer cards, and confirm if any jewelry or personal effects are to be placed with the decedent or remain with the family.
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Participate in the daily task of ground check and providing the department with a detailed map of the interment sites and route of the funeral procession.
REQUIRED QUALIFICATIONS
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Must have a caring and professional demeanor and enjoy helping families at a difficult time.
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Minimum of two years in a professional customer service role.
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Should possess excellent public speaking skills.
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Valid California Driver’s License.
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Ability to lift 100lbs.
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Comfortable standing for long periods at a time.
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Must be able to work weekends and holidays.
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High school diploma/GED certification.
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Must be able to work on-site.
PREFERRED QUALIFICATIONS
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Some previous experience in a mortuary/funeral service position.
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Bilingual in any language other than English.
COMPETITIVE BENEFITS
Forest Lawn takes pride in offering an excellent benefits package to our employees, which taken as a whole, leads our industry and is competitive with the benefits in just about any other industry.
Click here to learn more about our benefit offerings.
DRUG TESTING POLICY
Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test conducted by a laboratory designated by Forest Lawn. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.
E-VERIFY STATEMENT
Forest Lawn has registered to participate in the federal government's E-Verify program. With E-Verify we are able to confirm the employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. With respect to new hires, the E-Verify process is completed in conjunction with a new hire's completion of the Form I-9, Employment Eligibility Verification upon commencement of employment. E-Verify is not used as a tool to pre-screen candidates.
For up-to-date information on E-Verify, go to
https://www.e-verify.gov/employees/e-verify-overview
.
FAIR CHANCE INITIATIVE FOR HIRING ORDINANCE
Forest Lawn will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
MANDATORY COVID-19 VACCINATION POLICY
As an essential business, it is crucial for Forest Lawn’s employees to remain healthy in order for us to be able to provide our essential services to the public, particularly in response to the COVID-19 pandemic. In accordance with our mission and Forest Lawn’s duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees and their families; our client families and visitors; and the community at large from COVID-19, which may be reduced by vaccination. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable. All employees are required to receive the COVID-19 vaccination and remain current with all COVID-19 vaccine boosters, unless a reasonable accommodation related to a medical reason or sincerely-held religious beliefs or practices is approved.
For more information on our mandatory vaccination policy:
Mandatory Covid-19 Vaccination Policy
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