Sleep Specialist Job at Apria Healthcare
Job Summary (External):
JOB SUMMARY
ESSENTIAL DUTIES AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
ABOUT THE COMPANY
Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
JOB SUMMARY
The Sleep Specialist will provide excellent customer service and product information, solutions and relevant details to CPAP patients about their usage compliance. Most importantly, this position provides above and beyond communication with our patients, so they understand usage compliance requirements and are provided the educational support to meet them. Key responsibilities for creating a positive, patient-centric environment include:
- Work the patient monitoring portal groups - Complete outbound calls to all patients who fall outside of compliance, based on established action groups and proactively create a better patient experience by educating on the usage requirements.
- Critically problem-solve common complaints and usage concerns by flagging trends and partnering cross-functionally to recommend and implement preventative measures or new equipment.
- Answer inbound call backs from those same patients where VM are required.
- Work reporting to capture patients who did not auto-board into the compliance portals for ongoing monitoring.
- Be a champion of the CPAP patient experience.
- Support the development and implementation of the compliance program while nurturing our company's core values and create a positive culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review CPAP manufacture portal applications, contacting all patients that fall into the necessary contact groups. Educate on CPAP usage, Self-monitoring applications and coordinate local branch team respiratory therapist involvement for potential mask/supply changes as needed, or to provide other necessary support.
- Review reports to ensure patients are included in the monitoring portals behind auto-onboarding process manually loading anyone who failed the auto process for ongoing monitoring.
- Verifies health plan, physician and notification preferences and documents with each patient contact.
- Demonstrates and ability to develop business relationships with the local branch operations team through close collaboration, partnership, engagement and communication.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
- N/A
Education and/or Experience
- High school degree or equivalent
SKILLS, KNOWLEDGE AND ABILITIES
- Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives.
- Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.
- Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.
- An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.
- Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.
- Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.
Certificates, Licenses, Registrations or Professional Designations
- N/A
Computer Skills
- Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
Language Skills
- English (reading, writing, verbal)
Mathematical Skills
- Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.
PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. .
OTHER INFORMATION
The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Benefits:
Comprehensive benefits package offered for eligible employees:
- Competitive salary
- Ability to have early access to earned wages
- Medical, Dental and Vision
- Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
- Life, AD&D and Disability Insurance
- Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
- 401K Savings Plan (available immediately)
- Educational Assistance
- Employee Referral Reward Program
- Employee Discount Programs
- Company Paid Employee Assistance Plan (available immediately)
- We recognize our veterans by offering a company paid day off for Veterans Day
- Career Advancement/ Development Opportunities
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
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