Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.

At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.

We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.

What we're looking for

Ideally you have demonstrated an excellent track record by transforming technical requirements into well-thought-out solution recommendations in alignment with the product specs, envisioning the end solution based on customer needs, developing clear system specifications and identifying opportunities to optimize the solution. You should have experience working in business transformation programs where we need to fit a product based solution. We're looking for Solution Architects who thrive in an agile, collaborative, global company, who would love to work with the best in class technology team and strive to unlearn and learn new things everyday.

What the role offers

• Understand the KPIs and goals of the customer i.e. why do they want to go with a field service solution?
• Identify the key business capabilities, map this to our product capabilities and identify solutions on how we can address these gaps
• Reduce time to market to structure the solution delivery that identifies creative ways to deliver core product capabilities first
• Gather, write and review Technical Requirement Documents and come up with well-thought of technical project specifications, environment needs, and expectations based on architectural best practices.
• Collaborate with presales consultants to provide guidance regarding requirements feasibility and alignment of the same to the features provided by the platform. The Solution Architect will explore ways to maximize the use of Out of the Box functionality to resolve the customer's needs in a very consultative fashion and identify product enhancements where needed, as well as support the sales teams in responding to technical questions during the sales processes such as RFP's.
• Make recommendations and often translate initial requirements into high level specifications to produce demos contextualized to the customer's expectations, or produce the demos directly.
• Facilitate the effort estimation, ensuring all the main elements of the solution are taken into consideration for cost and implementation timeline determination.
• Own the Solution Scope in Statement Of Work document (SOW)'s and support the sales and executive teams during the negotiation of the corresponding contracts.
• Define and maintain technical implementation documentation (Low Level Design) with performance optimization and scalability in mind, as well as produce process workflow diagrams, user stories and technical mockups.
• Demo solutions to clients during Status Meetings.
• Coordinate with Delivery Managers and Solution Developers to maintain project schedule, and mitigate any delays by accurately providing time and effort estimates.
• Determine technical constraints or limitations of the proposed solution that is presented to the customer.
• Update requirements based on change requests or UAT feedback.
• Develop strong working relationships with other teams within the organization and foster cross team collaboration, share feedback with other teams to improve how work gets done.

What you'll bring

• 6-10 years of SaaS experience in a professional services / client-facing capacity.
• Past experience working in a fast growing startup (servicing enterprise or mid size businesses) with an evolving product roadmap is a plus
• Past experience in finding creative solutions to manage product gaps
• Experience defining API specifications, technical workflows and high level solution architectures.
• Knowledge of data models, relational databases, use cases and strong UML or BPMN skills.
• Background in developing solutions in JavaScript and a good understanding of JSON, including DOM manipulation and the JavaScript object model.
• Experience working with JIRA, Confluence or other ticketing and project management systems.
• Strong English communication skills. Additional languages such as Spanish, Portuguese or other languages used in the EMEA region are a plus.
• Experience with client services and solution delivery in an Agile environment is preferred.
• Good technical knowledge of different Enterprise applications, integration, workflows, databases, etc.
• A high level of attention to detail, excellent follow through, and reliability.
• Experience engaging with people across a variety of levels with diverse backgrounds.

What you can expect from Zinier

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We're building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that's paid parental leave, paid holidays (extra quarterly paid time off), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Zinier to support you.

Zinier's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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