Spa Concierge Job at Silverado Resort and Spa
SALARY RANGE - $19.00-$23.92 per hour - The Spa Concierge is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. He/she is also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all retail sales.
DUTIES AND FUNCTIONS
- The role of the Spa Concierge is to be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
- Greet and welcome all guests and members and offer assistance including but not limited to; issuing lockers, offering towels, assisting with lockers, steam, sauna, and guest amenities. Continue to offer assistance on an ongoing basis.
- Spa Concierge must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatments, equipment and products).
- Directly responsible for maintaining the cleanliness and orderliness of the Spa, including ensuring facility/amenities are stocked and in proper working order.
- Monitor fitness area for cleanliness.
- Maintain supplies as needed.
- Demonstrate and give complete and proper instruction on the use of steam and sauna equipment.
- Use Spa software to check guest appointments.
- Recognize and respond appropriately to emergency situations.
- Assist in the fitness area, as necessary.
#hcareers
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
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