Strategic Designer (KSL) Job at Entergy
Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This posting may be used to fill multiple vacancies. These vacancies can be filled as a Strategic Designer I-SR depending on related qualifications and experience. The preferred posting location is New Orleans, LA but other locations within Entergy’s service territory may be considered.
JOB SUMMARY/PURPOSE
KeyString Labs (KSL) is Entergy’s innovation hub, comprised of innovative technology experts, utility professionals, product designers, and beyond. We work collaboratively as creative problem solvers who develop innovative solutions to complex challenges.
We embrace Entergy’s unique opportunity to provide our customers with a new world of products and services by working with new disruptive technologies and resources. Some of our new products and services include energy resiliency services utilizing grid-edge resources, community solar programs, shore power solutions, demand side management technologies, and much more.
Our work touches millions across our five service regions (Arkansas, Louisiana, Mississippi, New Orleans and Texas), including small business, residential, and a growing number of industrial and corporate business customers.
We are searching for a highly skilled, passionate, and thoughtful Strategic Designer to join in building a premier customer-focused utility.
As a Strategic Designer at KeyString Labs, you will:
- Perform industry and market research to build a deep understanding of product opportunity areas and uncover the changing attitudes, behaviors and motivations that drive users’ choices and desires
- Conduct concept and user experience testing for product prototypes, constantly evaluating the need for iteration throughout the product/service development process
- Synthesize research findings and translate into actionable insights that contribute to successful products and services, bringing research to life
- Collaborate with Agile product teams to ensure that the voice of the customer is represented at every stage of product/service development
- Utilize Design Thinking methodologies to contribute to the execution of transformative products and services
JOB DUTIES/RESPONSIBILITIES
- Product / Service Research: Design and execute complex quantitative and qualitative research projects from inception to completion, gathering detailed information from a wide range of sources.
- Assist in the conducting industry research including identifying relevant exemplars to build a deep understanding of business opportunity areas
- Perform market research including consumer trend, demographic, and socioeconomic analysis to uncover the changing attitudes, behaviors and motivations that drive users’ choices and desires
- Use empathy as a starting point to unearth users’ experiences and frictions along a product journey
- Conduct concept and user experience testing for product prototypes, constantly evaluating the need for iteration during product development
- Adapt research strategies and methodologies to unique contexts and iterate as needed
- Actionable User Insights: Synthesize research findings and translate into actionable insights that contribute to successful products and services.
- Develop compelling research syntheses, artifacts and presentations that effectively communicate insights and influence stakeholders
- Bring research to life through personas, customer journey maps, storyboards, data visualization, and engaging storytelling
- Identify barriers to delivering products and develop innovative solutions to overcome them
- Enable data driven decision-making through comprehensive, customer-centric research
- Agile Collaboration: Collaborate with product teams throughout the development process to ensure that the product/service appropriately addresses user frictions.
- Provide Product Managers with insight into what the “state of the art” looks like; help define the “art of the possible”
- Work with Product Designers to translate strategic insights to UX/UI designs and support usability testing
- Support Growth Experts in executing marketing-related research needs such as brand positioning and communications testing
- Utilize cutting edge design and research tools and methodologies, sharing resources and enabling team members to make great use of their own capabilities
- Strategy and Culture: Utilize Design Thinking methodologies to develop, facilitate, and execute strategies that support the development of transformative products and services.
- Contribute to innovation and strategy activities that shape the product vision
- Promote a culture of customer centricity throughout the team, lab, and organization.
- Identify changes in industry and consumer trends through future-sensing activities and uncover subsequent strategic implications
MINIMUM REQUIREMENTS
Minimum education required of the position
- Bachelor's degree required
Minimum experience required of the position
Designer I:
- 1+ years of experience with proven record in Market Research/Consumer Strategy/Social Sciences and/or 1+ years in Strategic Design
- A background with customer experience research, product testing, and strategy development required
Designer II:
- 2+ years of experience with proven record in Market Research/Consumer Strategy/Social Sciences and/or 2+ years in Strategic Design
- A background with customer experience research, product testing, and strategy development required
Designer Senior:
- 5+ years of experience with proven record in Market Research/Consumer Strategy/Social Sciences and/or 3+ years in Strategic Design
- A background with customer experience research, product testing, and strategy development required
Minimum knowledge, skills and abilities required of the position
- Proficiency in PC Windows environment and Microsoft Office suite
OTHER ATTRIBUTES
Functional Knowledge
- Quantitative research (IE: surveys, data visualization)
- Qualitative research (IE: ethnographies, in-depth interviews)
- Divergent thinking/ideation
- Information synthesis and analysis
- Communication and storytelling
We would prefer if you have some familiarity with tools below, though it is not required:
- Cloud-based research tools Validately and Survey Monkey
- Cloud-based collaboration tools Airtable, Confluence, Lucidchart, and Slack
Business Expertise
- Experience with or strong eagerness to learn/adopt Agile ways of working
Leadership
- Team-oriented and flexible with the ability to collaborate with multiple stakeholders
Problem Solving
- Intellectual curiosity and creativity
Impact
- Must be self-motivated, have high integrity and credibility and be able to work independently
- Must be flexible and have ability to interface with a diverse group of individuals and cross-functional teams
Interpersonal Skills
- Ability to communicate effectively in both digital and business settings
- Attention to detail
- Excellent interpersonal skills, strong verbal and written communication skills
#LI-RM1
Primary Location: Louisiana-New Orleans Louisiana : New Orleans
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110508
Travel Percentage:Up to 25%
Job Function: Professional
FLSA Status: Professional
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT-NBU
Number of Openings: 1
Req ID: 110508
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity and
Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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