SUG - HOUSEKEEPER SUPERVISOR Job at Kampgrounds Of America
ABOUT KAMPGROUNDS OF AMERICA, INC.
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada including a mix of franchised and company-owned parks. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its location. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive.
REPORTS TO
Campground General Manager and/or Housekeeping Manager
POSITION SUMMARY
Assist in the supervision of the housekeeping and laundry operation to ensure that quality standards are met and optimum service is provided to campground guests.
SPECIFIC DUTIES
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Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada including a mix of franchised and company-owned parks. KOA has approximately 90 employees at its corporate headquarters in Billings, Montana, and 1200+ across its location. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and progressive.
REPORTS TO
Campground General Manager and/or Housekeeping Manager
POSITION SUMMARY
Assist in the supervision of the housekeeping and laundry operation to ensure that quality standards are met and optimum service is provided to campground guests.
SPECIFIC DUTIES
- Daily supervision and scheduling assignments for housekeeping staff. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
- Maintain proper inventory levels managing par levels depending on the seasonality of the campground.
- Inventory housekeeping supplies and equipment to ensure all items are kept in stock and work with staff to minimize waste. Work with the general manager/housekeeping manager to order replacements.
- Manage the quality of housekeeping and laundry services. Schedule routine inspections of all accommodations and public areas to ensure furnishings, accommodations, equipment, linens, public restrooms, registration/store, etc. are clean and in good repair to meet guest satisfaction.
- Manage the commercial laundry room to ensure that proper techniques and systems are being used and work is being completed in a timely manner.
- Work closely with the front desk staff and maintenance staff to ensure timely guest check-ins and units are kept in good working condition.
- Use K2 software to pull reports as well as have a firm understanding and working knowledge of K2 software.
- Routinely perform all housekeeping duties necessary including cleaning accommodations and public spaces to ensure guest satisfaction.
- May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
- Present a positive, professional impression with a well-groomed appearance, smile and proper KOA uniform and name tag.
- Provide excellent and friendly guest service by being attentive, responsive and helpful to all guest needs.
- Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
- This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
- Well trained staff that can execute their jobs in a timely and efficient manner.
- A very clean and well-maintained campground.
- Achieve Net Promotor Score that reflects satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.
- Professional attitude dedicated to serving the needs of our guests and the willingness to go above and beyond.
- A safe work environment for staff and campground guests.
- High School Diploma or equivalent
- Four years of housekeeping/laundry experience. Supervisory experience a plus
- Must speak fluent English and other additional languages are preferred
- Basic computer skills
- Must have sound judgment and discretional skills and be able to work with little or no supervision
- Must display very good organization and time management skills
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Work under wet and slippery conditions
- Basic knowledge of safety procedures including chemical properties, handling and usage
- Capable of operating a golf cart
- Must be able to work nights, weekends and holidays
- Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
- Able to push and/or pull approximately 200 pounds
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Requires the use of hands/fingers to handle or feel
- Long periods of standing, bending, kneeling and walking
- Able to work inside and outdoors frequently and in various climates
- Capable of moving safely over uneven terrain
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.