System Support Analyst Job at Coastal Ridge Real Estate
Where You’ll Work:
This position is a fully in office opportunity at our corporate office located downtown Columbus, Ohio. Our new built corporate offices overlook the downtown Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy our building’s fitness center and rooftop terrace with adjoining clubroom and walk to some of the city’s best restaurants and downtown amenities.
What You’ll Do:
This position is a fully in office opportunity at our corporate office located downtown Columbus, Ohio. Our new built corporate offices overlook the downtown Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy our building’s fitness center and rooftop terrace with adjoining clubroom and walk to some of the city’s best restaurants and downtown amenities.
What You’ll Do:
As a System Support Analyst, you’ll provide first and second level support to users, software, systems, and the multiple environments throughout the organization. Utilizing remote support techniques, troubleshooting fundamentals, and a strong knowledge/skill set, you will resolve issues and escalate where necessary.
Your Responsibilities:
- Provide technical phone support for internal end users on a variety of hardware and software problems including operating system support, network troubleshooting, application support and system access problems.
- Create and disable/remove user accounts and provide assistance with password resets.
- Troubleshoot and configure printers and MFDs.
- Field and maintain Help Desk ticketing system, input problem descriptions and resolutions.
- Maintain and document system controls and procedures.
- Create and update easy to understand knowledge base articles and support documentation.
- Assist in policy/procedure development for departmental and company efficiency.
- Other duties as directed and assigned.
Who You Are:
- A technical guru. You know your stuff when it comes to information technology. Ideally you have advanced knowledge of Microsoft desktop and server operating systems, Microsoft 365, SharePoint and other server applications, along with computer and server hardware. Basic network troubleshooting would be required. In the ever-changing world of technology, you have the desire, ability, and know-how to keep current with the latest technologies.
- Customer service driven. You approach our employees and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond expectations. You take responsibility for and quickly rectify mistakes and respond to helpdesk tickets and complaints in a timely and empathetic manner.
- A courageous problem solver. You keep it cool when things get crazy, approach problems with viable solutions, and know when you need to roll up your sleeves to support the team.
Required Qualifications:
- 3+ years’ experience providing technical support in a multi-location environment – OR - industry standard IT certifications AND 1+ year of Help Desk experience.
- Experience with providing product support for Microsoft Office, Windows, and Mac OS.
- Office 365 Support, Cloud-based backup, VoIP knowledge, MDM familiarity, Systems administration, and Network troubleshooting including but not limited to printers, phone systems, A/V conferencing systems.
- The ability to take initiative and self-motivated
- Strong customer service experience.
- Strong interpersonal and problem-solving skills.
- Written and verbal communication skills
- The ability to collaborate with other departments.
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