Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. Innovation is our hallmark, and it begins with staff development. Join Meriplex where you will have the opportunity to develop your skills while working alongside a team of enthusiastic industry and technology experts.
We are building our team of motivated Systems Analysts. After all, if you want to be a lion, you must train with lions. Come and join a winning team!
Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:
What it takes:

• Willingness to work with external customers as well as our internal departments and employees to ensure effective troubleshooting and problem resolution... We have each other’s back.
• A wide variety of skills, and the ability to identify, troubleshoot, and resolve problems in a wide variety of environments… After all, we are growing.
• Excellent written and verbal communication skills, great time management skills, and the ability to manage complex data and technical documentation… Set your team up for success. Nobody likes to be left in the dark.
• Must be able to work on-call, after-hours, and Holidays periodically… Remember, we are here to provide excellent customer service.

Let’s work together to succeed together! Relevant industry experience in some of the following areas (more is better) is a good start:

• A solid understanding of the necessity for basic network, server, workstation, and end user security, and multi factor authentication methods.
• Supporting, managing, troubleshooting, and resolving first level service requests with the appropriate level of urgency and professionalism.
• Direct and indirect contact with customers, vendors, and staff.
• Proper management of workflow using research, documentation, RMM tools, ticket system, and communication.
• The ability to effectively communicate technical information using written and verbal communication skills.
• Basic knowledge of installing, configuring, and troubleshooting Windows Operating Systems (servers and workstations).
• Basic knowledge of Remote Desktop and VPN configuration and usage.
• Basic knowledge of installing applications on workstations.
• Basic knowledge of the installation, usage, and troubleshooting of Microsoft Office 365 applications and licensing, including OneDrive, SharePoint, and Teams.
• Basic knowledge of the installation, usage, and troubleshooting of teleconferencing applications such as Zoom, Skype, and Teams.
• Basic knowledge of the installation, usage, and troubleshooting of peripheral hardware such as docking stations, printers, mice, keyboards, and monitors.
• Basic knowledge of Active Directory.
• Basic knowledge of Apple computers and IOS.
• Basic knowledge of mobile devices.

Some experience in the following areas will serve you greatly in this role:

• Prior support desk experience.
• The use and creation of documentation.
• CompTIA IT Fundamentals+ certification.
• Microsoft 365 Fundamentals certification.
• Apple Certified Support Professional.
• Basic knowledge of network concepts, devices, and best practices.

Work Schedule/Travel - In addition to the normal work shifts, you must periodically be able to work on-call, after-hours, and holidays.

We value both education and experience equally -

While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the L. I. O. N. award:Leading with InnovationInternal PartnershipsOperational ExcellenceNext-Level Customer ServiceMeriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.3cPNKqGGUV

Job Type: Full-time

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• On call
• Overnight shift
• Overtime
• Weekend availability

Application Question(s):

• Have you worked for an MSP currently or previously?
• What shifts are you applying for?
• What are you overall goals in your IT/MSP career?
• What Ticketing Systems have you used?

Work Location: One location

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