About Concord

With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract execution to deadline management, Concord brings simplicity to the entire contract lifecycle.

Contract Lifecycle Management (CLM) has been the fastest growing software industry for the past five years. With 95% of the world’s companies still managing their agreements manually, analysts predict that CLM will soon become the 3rd largest software industry behind ERP and CRM.

Concord is a product-centric and customer-first company with offices in the USA and France. Through its product and company culture, Concord incorporates the values Passion, Humility, and Integrity in everything. With its CEO being part of the LGBTQ+ community, Concord has a strong commitment to gender equality & diversity, and offers one extra week of PTO to its employees to volunteer anywhere they want.

About the Role

This position is full time in-office at our Austin, TX location. You will be working with our Product, Customer Success, and Developer teams to create and curate our technical content such as our Help Center, the Concord Academy, training materials and more.

Responsibilities

• Own and manage Concord’s Help documentation serving Concord customers
• Own and expand Concord Academy LMS to facilitate customers to self-train
• Collaborate with Product team to write and update user guides, articles, and online help tools in advance of ongoing product releases
• Create compelling content for our customers, which spans Concord’s content ecosystem (training, support articles, Concord Academy, etc.)
• Establish an efficient process for maintaining and updating documentation on an on-going basis
• Evaluate current content and identify documentation gaps and proactively produce documentation to address shortcomings
• Be an empathetic customer advocate and generate and organize content to serve the needs of Concord’s broad user base in conjunction with Concord’s Support team
• Organize and generate material according to set standards regarding order, clarity, conciseness, style, and terminology
• Weekly share relevant metrics to the leadership team
• Assist Marketing team with written content, such as social media and blog posts
• Assist with Concord’s API and/or Developer documentation

Requirements

• Local to Austin, Texas - this role is in office
• Fluent in English - Concord only targets English-speaking customers
• Excellent written and verbal communication, interpersonal, and analytical skills including the ability to present content concepts clearly
• Proven ability to build collaborative, trusting, cross-functional relationships across the organization
• Bachelor’s degree in Technical Writing, English, Communications, related field and/or equivalent work experience
• 3+ years of professional experience creating approachable software documentation (User Guides, FAQs, other training tools)
• Familiarity with the Zendesk platform and WorkRamp LMS
• Technically savvy and able to master software quickly
• Excellent deadline management skills
• Ability to manage and prioritize multiple writing assignments simultaneously
• Detail oriented and able to maintain high standards of style and writing (grammar, spelling, syntax, diction, punctuation, and company voice)

Nice to have

• Experience in the B2C or B2B SAAS space
• Experience using or creating documentation for document and/or contract management systems
• Experience using or creating documentation for version control systems
• Experience diagramming technical concepts
• Experience writing API and/or Developer documentation

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Austin, TX 78759: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Please submit 2-3 examples from your portfolio of self-written content for our review prior to the initial interview. (Please attach to your resume)

Experience:

• Technical Content Writer: 2 years (Required)

Work Location: One location

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