California State University, Fresno Foundation

TECHNOLOGY AND INFORMATION TECHNICIAN – CENTRAL CALIFORNIA TRAINING ACADEMY/ADULT PROTECTIVE SERVICES TRAINING ACADEMY

JOB ANNOUNCEMENT #22-408

POSITION SUMMARY:

Full-time, benefited position with the Central California Training Academy & Adult Protective Services Training Academy through the California State University, Fresno Foundation. The Central California Training Academy (CCTA) and the Adult Protective Services Training Academy (APS) are programs of the California State University, Fresno Foundation under the auspices of the College of Health and Human Services, through the Department of Social Work Education, that provides classroom and virtual training, coaching and organizational support to adult services, child welfare staff and other IVE eligible agencies in 12 Central California Counties and 12 Bay Area Counties. The Technology and Information Technician will provide support to both Academies.

ESSENTIAL JOB

FUNCTIONS:

Under the general supervision of the Technology and Database Specialist, the incumbent will be responsible for the following operations. Typical duties include, but are not limited to:

· Website management including the updating of content from internal and external data sources for the Social Welfare Evaluation and Research and Training Center websites.

· Maintain and implement new features released from the Fresno State Web hosting content management platform.

· Design, develop, test, debug and modify applications using various entry level programing languages or system tools, i.e. JavaScript, Google Apps Script, CSS, Zapier, HTML and Awesome Tables

· Proficient use of Microsoft Windows, macOS, Microsoft Office, Google Docs/Drive, Qualtrics, Adobe Illustrator, Adobe Photoshop, Premiere Pro/Final Cut, Zoom and agency specific applications such as Canvas, Cybertrain, Genius SIS.

· Provide Hardware and Software support for the delivery of Virtual Reality training modules

· Provide data integrity oversight by reviewing and updating data inputs and providing regular reviews and audits in Learning Management Systems and Databases.

· Provide technical support for webinars, eLearning courses and cloud-based platforms.

· Develop and maintain end-user application training and support, document work processes and operational standards and procedures.

· Troubleshoot software and hardware related problems for users. Report, track and coordinate software issues with appropriate vendor if applicable.

· Work collaboratively with members of the University IT and the SWERT technology team including subject matter experts, eLearning Developer and Curriculum Specialist

· Ensure all technology is in compliance with California State University requirements

· Contribute to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds

· Other duties as assigned.

QUALIFICATIONS

& EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Bachelor’s (B.S) degree in Computer Science, Information Systems or closely related field

· A minimum of one (1) year of experience in a service provision field that requires tracking, teamwork and a strong customer service attitude

· Experience managing websites and learning management systems

· Strong level of oral and written communication skills

· Background, knowledge and experience in information and learning technology including hardware, software and instructional technology

· Background, knowledge and experience maintaining, operating and instructing others in the use of various technologies (i.e. laptops, LCD projectors, cell phones, hot spots used in conjunction with various Windows, Apple and Android products)

· Demonstrate a high level of cross-cultural sensitivity

Other Skills and Abilities:

· Ability to work effectively in a cooperative team environment

· Effective oral and written communication skills

· Initiative and imagination

· Ability to work independently with minimal direction

· Skills and abilities to organize and accomplish work assignments

· Knowledge/Experience of learning management systems and procedures

· Knowledge/Experience supporting cloud-based systems

· Ability to learn and document the use of new applications

· Entry level programing skills

· Ability to develop and maintain effective interpersonal relationships

· Ability to interact with individuals with diverse backgrounds and levels of education

· Good judgement, high degree of initiative, maturity and integrity

SALARY/BENEFITS:

$4,167.00 - $4,583.00 per month. Benefits include medical, dental, vision, life insurance, 401(k), vacation, sick and holiday pay.

DEADLINE:

Application review begins December 20, 2022; open until filled.

TO APPLY:

Please visit the Auxiliary Human Resources page at https://auxiliary.fresnostate.edu/association/hr/employment-opportunities.html for job announcement and application. Applications may be mailed, emailed, faxed or delivered in person to:

California State University, Fresno

Auxiliary Human Resources

2771 E. Shaw Ave. (there is no suite number)

Fresno, CA 93710 Fax: (559) 278-0988

E-mail completed application & resume to:HRAUX@ LISTSERV.csufresno.edu

RESUMES WILL NOT BE ACCEPTED WITHOUT A COMPLETED APPLICATION

California State University, Fresno is a smoke free campus. For more information, please click http://fresnostate.edu/adminserv/smokefree/index.html

Employment for this position is by the California State University, Fresno Foundation. This is not a State of California position.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY/ADA EMPLOYER

California State University, Fresno Auxiliary Services is proud to be part of the Fresno State community. As part of the campus community, Auxiliary Services follows the CSU policy that requires all faculty, staff and students who are accessing campus facilities at any university location to be immunized (fully vaccinated) against the virus that causes COVID-19. The policy does allow for medical or religious exemption from the immunization requirement. Auxiliary Services requires all of its employees to be fully vaccinated against COVID-19 or present a medical or religious exemption and any appropriate backup documentation. Fully vaccinated is defined as having received the dose at least 14 days prior to being on boarded, if selected. Current and new employees are required to adhere to this policy by September 30, 2021 and remain in adherence after that date.

Job Type: Full-time

Pay: $4,167.00 - $4,583.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
California State University, Fresno Auxiliary Services is proud to be part of the Fresno State community. As part of the campus community, Auxiliary Services follows the CSU policy that requires all faculty, staff and students who are accessing campus faci

Work Location: One location

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