Job Summary:

Langley tellers provide members of Langley with impeccable service in person while accurately processing all types of member transactions. Our tellers educate members on Langley products and services to improve members’ lives by helping them save, borrow, and spend wisely.

Essential Functions, Duties, and Responsibilities:

• Process all types of transactions for members including balance inquiries, transfers, payments, loan advances, account opening, and all other requests through our core system.
• Accurately handle cash transactions in compliance with all regulatory requirements.
• Assist members with all service requests documenting the interaction and follow up utilizing Customer Relationship Management (CRM) tool and Document Management System.
• Educate members on Langley products and services, making referrals to internal business partners.
• Foster teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serve as front line deterrent against fraud and theft, protecting members and the Credit Union.
• Assist with all other branch operational duties as assigned.
• Complies with all Credit Union policies and regulatory requirements.

Qualifications:

• Associate degree; or equivalent combination of education and/or service or sales experience.

Our Keys to Success:

• Service Champion – Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador – Demonstrates a passion for Langley’s vision, encouraging diversity, equity and inclusion while considering Langley’s values when making decisions and taking accountability for delivering results.
• Agile in Action – Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven – Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner – Maintains an understanding of Langley’s business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)