Responsibilities

• Familiarity with hotel operations/locations and ability to direct guests and answer guest questions of general facility.
• Solicit new accounts to meet/exceed room revenue goals for the Hotel any and all applicable business for the assigned property, including telephone solicitation, outside sales calls, site inspections and written communication
• Preparing correspondence to customers on a timely manner, preparing internal booking reports and file maintenance
• Communicate with other departments to ensure reservations and group details are complete to customer satisfaction
• Assist with reports and /or competitive data collection as needed
• Participation in sales and revenue meetings, training and other sales related meetings as required
• Attend community/social events and industry meetings in an effort to gain leads and build relationships in the community
• Develop and maintain knowledge of market trends, competition and customers.
• Professionally represent the company at all times, especially while attending outside events

Qualifications

• Knowledge of hotel room sales and competitive market
• Knowledge of planning and execution of sales solicitation effort that is consistent with the sales and marketing objectives of The Seagate Hotel & Spa
• Ability to effectively communicate with customers in a friendly and positive manner both internally and externally
• Ability to communicate customer needs to other departments in a timely manner and resolve complaints from guests as needed
• Proven ability in sales and skill in both oral and written communication
• Prior management experience preferred
• Experience in computer programs such as (Delphi, Microsoft Word, Excel, All Seated, Opera, Micros)
• Ability to establish and achieve all sales goals
• Four-year college degree preferred. However, any combination of education and training within hotel sales may also be considered
• A minimum of 3 years of past hotel sales experience required

Physical Requirements/ Other

• Required to be able to work varying schedules from time to time. All employees are required to attend all scheduled training and departmental sessions.
• Must be able to sit up to 8 hours at a desk
• Must be able to spend extended lengths of time viewing a computer screen
• Lift, carry and push up to 40 plus pounds
• Ability to travel and be able to work in the field a minimum of three days in a week when the assignment is out of your immediate home-based area.