Pro Shop Attendant- Racquet Club

The Sea Pines Resort is Hilton Head’s premier Beach and Golf Resort located along 5000 oceanfront acres for more than 50 Years. Since 2009 The Sea Pines Resort is the only resort to receive the Forbes Four Star Award on Hilton Head Island. Join the Heart of Hilton Head Island! We are currently recruiting energetic team members for our Pro Shop at the Racquet Club.

Job Summary

Provide customer service to all customers and guests; Organize and maintain inventory and displays in the shop; Answer phones and provide assistance for all inquiries; Checkout retail and Racquet Club customers; Assist Retail and Racquet Club Professionals with Racquet Club operation needs.

Essential Duties and Responsibilities:

• Greets members and guests of resort, makes them feel welcome, and helps meet their needs.
• Answers questions from customers regarding merchandise for sale, tennis, pickleball and available playing time.
• Assists with receiving, unpacking, and pricing merchandise.
• Assists with taking inventory, inventory control, and sales records.
• Has thorough knowledge and understanding of merchandise and equipment for resale.
• Assists with special orders, mailing, etc.

Benefit Privileges:

• Competitive Wages
• Health, dental, vision, life and other insurance after a 60 day waiting period for full time employees.
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies)
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas as well as at our other Riverstone Properties
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf
• Special employee events
• Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match)
• Employee Referral Program
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing

ECONOMIC IMPACT

The impact of decision-making and the potential gain or loss to the resort in performing the job responsibilities.

The decision-making must ensure good guest service balanced with shop sales revenue. This position has the ability to affect directly Resort revenue. There are considerable resort liability issues in failing to perform the job responsibilities. Increased resort revenues from Pro Shop sales as well as additional Resort business can result from high levels of performance in the job.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests, customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute quickly correct change.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving members, guests, suppliers, equipment, and supplies in a timely and effective manner. Needs efficient time-management skills. May work unsupervised for extended periods of time. Is empowered within Resort and department guidelines to satisfy customer complaints.

SOCIAL SKILLS

Personal integrity is a must and must maintain a professional manner with the public . Ability to interact effectively with guests, members, and customers of diverse ages, backgrounds, and interests. Ability to project a service-mentality with a warm, caring attitude while maintaining order and efficiency. Individual must be responsible and have the maturity to be able to work alone. Must have good guest-service skills and be capable of handling effectively difficult guests and guest complaints. Must be able to work in a teamwork environment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) and minimum of three months related experience and/or training; or equivalent combination of education and experience.
• Ability to use calculator, computer-based cash registers, and point-of-sale systems is required.
• Must have thorough knowledge and understanding of merchandise/equipment for sales and playing time opportunities and limitations.
• Experience in retail sales is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

S.C. driver's license or other state license that is free of violations that would restrict commercial insurance qualification.