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  Directly oversees training support personnel to include development and training, approving hours, performance reviews and evaluating future personnel needs for the training department
• Assists in the design, development, implementation and evaluation of training materials such as, but not limited to, student guides/workbooks, web based learning, exam and testing material, continuing education and quality assurance.
• Reports class trends and learning deficiencies subsequent to delivery as observed during training. Contributes to discussions on trends and potential opportunities to improve the efficiency and effectiveness of training delivery.
• Strategically evaluates training programs to present opportunities and execute initiatives that improve content, delivery of training curriculum for the organization as a whole.
• Prepares for course delivery by mastering training content, including reviewing instructor notes and course materials. Understands the design of the training materials, goals of the business, and learning needs of the assigned facility in order to deliver training effectively. Understands and utilizes adult learning principles and best practices in training delivery.
• Delivers interactive, engaging learner-focused instruction for the employees in both virtual and live training environments. Encourages and enhances participation, facilitates discussion, and keeps learners focused by managing timing and pace.
• Documents the effectiveness of learning and development during each segment of the course. Ensures consistent delivery of the training as intended and addresses opportunities for improvement. Assesses the delivery experience and makes recommendations on best practices in course design, as appropriate, to the training team. Provides feedback on the delivery of pilot learning programs as needed.
• Logistical arrangements and physical arrangement of the instructional site, materials, equipment and any other requirements as necessary in both the virtual and classroom environment.
• Ensures all training material and resources are uploaded in the Learning Management System.
• Manages virtual training account and calendar to ensure no overlap in scheduled training sessions.
• Assists with training new trainers to effectively teach classroom curriculum.
• Hosts Continued Education webinars upon request for both ED and outpatient scribes.
• Participates in clinical/onsite training for new employees as necessary for existing and/or new accounts; ensure new employees successfully complete and progress clinical training guidelines for each training day.
• Travel may be required; dependent on business need

Physical Demands

• Ability to stand with mobility for extended periods of time
• Ability to lift, hold, push, and pull 20 pounds
• Ability to view computer monitors with close vision, color vision, depth perception and ability to adjust your focus with good hand-eye coordination.
• Ability to work in a stressful and fast-paced environment
• Ability to read, write, comprehend through listening, and speak fluent English
• Ability to operate a computer and/or laptop through proficient typing, clicking, and viewing a monitor for extended periods
• Ability to handwrite legibly
• Position may require work at more than one location during a scheduled work week.