Your role in our mission
We're Alfred, and we're building the future of living. Our technology platform connects property owners, operators, and residents to give everyone the help they need to make time for the people and things that matter most. Since 2015, our software has enabled us to fulfill millions of services on behalf of our residents, saving them countless hours across more than forty cities.
Within our office of the founders, Alfred is seeking an experienced and hands-on TMO (Transformation Management Office) leader that ensures effective project communication, coordination, prioritization and resourcing on major initiatives in a collaborative and fast-paced environment. The TMO leader will track tasks, implementation, and KPIs to deliver accurate reporting and awareness. The TMO leader will act in a leadership role in the problem solving and enablement of projects and initiatives. Our ideal TMO leader balances excellence and change agility while holding others accountable and driving results and impact.
How you'll contribute to #OneTeam

• Design and implement the appropriate TMO roles and responsibilities to address the ongoing business needs, changes, beyond the existing team alignment
• Works autonomously to define quarterly tasks that align with company-wide tasks for a broad set of activities
• Engage partners across Alfred and other entities to define operating plan and playbook; roles, responsibilities, processes, and procedures that are comprehensive and thorough to stakeholder adoption
• Implement and program manage a rollout of playbook leveraging the framework as leader of transformation team
• Develops implementation plans and gains buy-in from key stakeholders
• Serves as a decision maker on project activities to balance scope, schedule, and cost while keeping in mind the strategic impact to the business and the company's priorities
• Provides direct oversight to substantial Alfred projects, meeting deadlines and commitments
• Understands project interdependencies, anticipate resource constraints, and resolve obstacles
• Consistently communicates clear objectives and timelines for given projects to the right people at the right time
• Clearly articulate the project value being delivered across the organization and performance standards and strategies necessary to achieve goals and objectives
• Regularly contributes constructive opinions on process and how individual parts of the organization can improve
• Builds cross-functional consensus on tactical & strategic improvements
• Drafts clear story lines in presentations with clear logic and recommendations
• Thinks through implementation details and is masterful at understanding all of the moving pieces across the org and how they impact stakeholders
• Responsible for creation of dashboards and adherence to KPIs that create visibility and transparency to projects
• Owns and improves project tracking/monitoring tools and process
• Escalates issues to founders

Who you are

• Demonstrated program management excellence and people leadership in matrixed business, related to launch or expansion
• Ability to lead and coach program/project managers in the successful delivery of playbook
• Possess excellent analytical and problem-solving abilities, able to deal effectively with ambiguity and change
• Highly engaged, self-starter with excellent communication skills and the ability to balance achieving business results, fostering collaboration, and influencing business strategies
• Remains calm and clearly communicates in high pressure situations
• Able to, consistently and in real-time, deliver constructive feedback to peers and direct reports in a way that strengthens relationships and enables projects to advance more quickly
• Experience with compiling, managing, and maintaining key documentation for PMO and playbook
• A passion for change, can drive big-picture thinking and not afraid to roll up your sleeves
• Design thinking and Agile skills
• Preferred experience leading onsite team
• Preferred experience with real estate
• Preferred experience in working for a Big Four consulting firm
• Preferred experience with mergers and acquisitions

You'll connect with us if you

• Practice empathy
• Conduct yourself with the highest integrity
• Are thoughtful, self-reflective, and always open to growing
• Speak up with radical candor
• Approach your work as an owner
• Have a high and ever-climbing bar for excellence
• Always do things the right way, even when it's harder
• Believe that #OneTeam is greater than the sum of its parts
• Leave no loops open

Some ways we care for you

• Remote Friendly working style
• NYC Pet-Friendly HQ
• Equity, Diversity, and Inclusion working group
• Unlimited PTO
• Weekly Seminar Learning Sessions
• Culture of Promoting from Within
• 100% coverage of Medical, Dental and Vision Premiums for Employees
• FSA & HSA options
• Quarterly Feedback Reviews
• 401K

Job Type: Full-time

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