ROCK & BREWS SERVER JOB DESCRIPTION

Department: Service/Wait Staff

Reports to: Job Group Manager, General Manager, or Manager on Duty

Typical Work Week: 20-40 hours

Position Summary: Sell and serve food and beverage in a professional, caring manner to guests. Report to work on time, take pride in personal appearance, and show dedication to your job. Display integrity and honesty in all aspects of your employment.

Major Responsibilities: Primary duties and responsibilities include, but are not limited to the following:

· Must pass handbook, service, food, liquor, wine, beer, alcohol awareness and point of sale system tests with scores of 90% or better before working solo shifts; then periodic quizzes and tests.

· Able to serve 15-25 guests at one time.

· Complete knowledge all service, food & beverage information materials.

· Ability to sell food, liquor, wine, beer and non-alcoholic beverages to guests.

· Able to use point of sale system to correctly send orders and able to accept different types of payment and make correct change.

· Welcome guest’s tables within two minutes and check back after delivery of all beverages and food items within two minutes.

· Maintain specific side-work assignments and help insure organization and cleanliness of restaurant at all times.

· Work as a team with all staff to provide an exceptional guest experience.

· Check identification of guests to insure they are of legal drinking age. Refuse to serve alcoholic beverages in a polite manner to guests who are not of age. Be proactive and don’t hesitate to ask for assistance.

· Observe guest’s behavior in consumption of alcoholic beverages, count number of cocktails consumed, and offer assistance when necessary. Be proactive and don’t hesitate to ask for assistance.

· Able to interact with guests in a friendly professional manner with sense of urgency. Strive to take care of guest’s needs and exceed expectations.

· Report to work on time in neat, cleaned and pressed attire within restaurant guidelines. Well groomed hair and personal hygiene are essential; jewelry, perfume or cologne must be subtle.

· Other duties as directed by training materials, memos and staff checklists.

Essential Physical Requirements: Estimated percentage of daily physical requirements and/or number of pounds that may need to be lifted on the job.

· 90% -- Walks and stands during entire shift.

· 90% -- Continuously reach, bend, and lift up to 35 pounds, carry, stoop and wipe.

· Dangers include, but are not limited to, cuts, slipping, tripping, falls and burns.

· Frequent washing of hands following Health Department Guidelines.

· Must be of legal age according to State regulations to serve alcoholic beverages.

Knowledge, Skills and Requirements:

· Basic mathematical skills.

· Basic reading and writing skills.

· Basic computer skills.

· Excellent communication skills.

· Multi-task oriented.

· Knowledge of workplace safety procedures.

· Licenses, certifications or registrations required for the position:

· State applicable health, food handler’s card and/or alcohol compliance card.

Note:

This job description in no way states or implies that these are the only duties to be performed by employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Legal Disclaimer: This document is intended for informational purposes only and by no means should replace or substitute other legal documents (governmental or non-governmental) reflecting similar content or advice. If you have legal questions concerning your situation or the information provided, you should consult with an attorney.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid training
• Referral program
• Vision insurance

Restaurant type:

• Casual dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Restaurant experience: 1 year (Preferred)

Work Location: One location

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