Water Quality Operations Manager Job at WSSC Water
The
Manager, Water Quality Operations is responsible for managing activities to ensure the production and distribution of safe water for the public while complying with regulations and achieving customer satisfaction. Areas of responsibility include: Safe Drinking Water Act (SDWA) and other state/local regulatory compliance, source water protection and assessment, response to stakeholder and customer inquiries on water quality issues, and proactive training on water quality issues.
Essential Functions
- Supervises regulatory compliance operations that include: planning and operation of compliance monitoring programs, preparation and review of compliance reports, surveillance of SDWA compliance data, and response to issues that may impact compliance matters
- Supervises water quality problem investigations and works with the appropriate staff to identify problems, solutions, preventive measures, and provides written and verbal responses to affected customers
Facilitates enterprise-wide programs to improve customer water quality, including lead service line inventory and replacement, field inspections, customer tap sampling, and notifications
Provides technical knowledge and recommendations to Water Quality Division Manager regarding policies, procedures, communications, and operational decisions on major water quality issues, including protection of public health, regulatory compliance, and long-term roadmap
Coordinates with external agencies such as EPA, MDE, and local governments when required to address compliance or non-compliance water quality issues
Conducts technical analysis of legislative and regulatory matters on any regulations or policies that impact water quality
Communicates water quality problems, public health impacts, remediation plans, and related laws/codes/regulations to the public in an effective, tactful and courteous manner
Develops SOPs related to compliance monitoring, reporting, and response to water quality alerts
Trains or coordinates training of employees to ensure continued compliance with water quality goals and standards, including onboarding training for new employees, routine proficiency and safety trainings and recordkeeping
Prepares new contracts and/or revises existing ones, reviews bids, recommends awarding of contracts, and serves as a Project Manager
Manages or administers contracts and task orders to support water quality operations; manages contract expenditures and monitors contractor performance
Recommends allocation of budgeted funds and requests approval for major expenditures, authorizes petty cash outlays and payment requests upon approval, and initiates field purchase orders
Supervises employees, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and/or termination or recommending termination
Assists with preparing the annual fiscal budget reports and various financial monthly and annual reports
Drives a vehicle to conduct WSSC Water business
Other Functions
- Participates in studies and investigations such as those related to source water protection, water supply, and water treatment; serves as a project team leader when required
- Participates in the formulation and leads in the implementation of long-range plans for various water quality programs of significant importance to WSSC Water
Assists the Water Quality Division Manager as needed; may perform as Acting Division Manager in his/her absence
Performs other related duties as required
Work Environment And Physical Demands
Professional laboratory environment
Required Knowledge, Skills, And Abilities
- Extensive knowledge of water quality compliance operations in order to meet federal, state, or local laws and regulations on drinking water quality
- Thorough understanding of lead in drinking water and related SDWA requirements, and ability to conduct risk assessments and relative communications
Experience handling multi-year, high-capital program management or service contracts
Thorough knowledge of theoretical principles, methods, and techniques in the fields of civil, chemical and environmental engineering
Thorough knowledge and understanding of source water protection and assessment, water treatment processes, water distribution, and laboratory analysis
Thorough knowledge of current and pending water quality legislation, federal, state and local laws and regulations governing water quality and environmental compliance
Knowledge and ability to process, interpret, and present large amounts of complex scientific data related to water quality functions
Ability to plan, assign, and coordinate multiple priorities
Ability to analyze complex technical problems, evaluate alternatives, and reach sound conclusions
Ability to develop and implement work standards and procedures; and understand and implement laws, regulations, policies and procedures
Ability to prepare and effectively present highly technical reports both verbally and in writing
Excellent interpersonal communication skills; demonstrated ability to communicate with customers in succinct and tactful manner
Minimum Education, Experience Requirements
- Bachelor’s degree in biology, chemistry, environmental science, civil/environmental engineering, or related scientific discipline
- 6+ years experience in water quality operations
2+ years supervisory experience
OR
- High school diploma or equivalent
10+ years experience in water quality operations
2+ years supervisory experience
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