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Job Description

Position Title: Welcome Desk Associate
Department: Front Desk
Reports to: Kroc Center Director of Operations/ Welcome Desk Lead
FLSA Status: Non- Exempt (hourly), Part Time

Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
A. Basic Purpose:
The Welcome Desk is responsible for creating exceptional customer service experiences. Responsibilities include verifying memberships through POS system, providing information and answering questions about available programs.
B. Duties and Responsibilities:
1. Provide great customer service to the community; see that all customers, clients and members are given prompt and courteous service.
2. Check in customers in a friendly, caring, inviting manner.
3. Must be able to handle cash, make change and operate the POS system. Will wait on customers, clients and members according to established procedures.
4. Receive and handle incoming telephone calls, visitors and emails in a friendly and businesslike manner. Direct calls to appropriate program/staff in a timely manner.
5. Maintain progressive knowledge of all programs and facilities.
6. Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
7. Be responsible for maintaining the orderliness and cleanliness of the POS stations and kiosks. Keep sales area clean and neatly arranged at all times.
8. Secure the POS area at the open and close of shift.
9. Adhere to Suisun City, Kroc Center operations as well as all policy procedures as adopted by Administration.
10. Check equipment out to members following appropriate procedures.
11. Observe all safety rules and regulations.
12. Attend staff meetings as assigned.
13. Provide referral information to meet individual and family needs.
14. Maintain confidentiality.
15. Other related duties as assigned.

C. KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS:

1. Education Requirements
High school diploma or GED equivalency.

2. Skills

a. Previous cashier and/or customer service experience helpful.
b. Computer software application experience helpful. Ability to use new software programs with basic training.
c. Ability to communicate effectively with clientele and staff.
d. Demonstrate the ability to relate positively and energetically with staff, clients, members and customers.
e. Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
f. Must be able to work independently, with minimal supervision.
g. Must have command of the English language and possess excellent verbal and written communication skills.
h. Thrive in a team-oriented environment. Be a team player.
i. Ability to work in a fast-paced environment and maintain poise under pressure.
j. Excellent telephone skills.
k. Proficient typing skills.
l. Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
m. Knowledge of Salvation Army policies and procedures helpful.

3. Physical Requirements:
This position is primarily sedentary and requires the ability to remain at a keyboard for periods of up to two hours. Ability to operate a keyboard is essential. TO be able to occasionally file, must be able to stand for up to one hour; must be able to lift a small storage box (up to 20 pounds); must be able to bend, reach, and grasp. Must be able to read up close, hear and speak frequently. Ability to operate under stressful working conditions in a rapidly changing work environment with multiple priorities is required.

To perform this job successfully, the incumbent must be able to perform the essential duties with or without accommodation.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact when being scheduled for the interview.
Questions regarding reasonable accommodations may be directed to the Eugene D. Jones: eugene.jones@usw.salvationarmy.org