Contra Costa County is seeking a Workers' Compensation Claims Adjuster I to join our Risk Management team. The County Workers’ Compensation Program is unique as it is not only self-insured, but also self-administers the claims and provision of benefits to industrially injured employees of the County. Where other public agencies rely on third-party administrators to administer their claims, the County believes our self-administered approach is one that prioritizes the quality of service to our internal departments and their injured employees.

The Workers’ Compensation Claims Adjuster I is an entry level position with a growth pathway to an Adjuster II position. The position may report to the Senior Workers' Compensation Claims Adjuster or the Workers' Compensation Claims Supervisor.

Why join our team?
The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service.

The Workers’ Compensation Unit in particular is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team. Our Adjusters have the opportunity to work on a wide variety of claims which ensures you are always learning something new and continuing to grow in your skillset and career path.

We are looking for someone who is:

• An effective communicator who possesses strong verbal, written, and listening skills
• Productive under pressure, while maintaining deadlines and administering timely Workers’ Compensation benefits
• Capable of maintaining working relationships with multiple parties including claimants, employer contacts, medical providers, and legal counsel
• Able to apply technical knowledge and accurately make mathematical calculations
• Able to interpret and use Workers’ Compensation rules and regulations

• Investigating compensability of on-the-job injury claims filed by County employees
• Administering timely Workers’ Compensation benefits to include medical treatment, as well as temporary disability benefits and permanent disability benefits.
• Timely review and documentation of diaries, reserves, and pertinent claim materials
• Discussing claims with the Senior Claims Adjuster or Claim Supervisor to ensure that developing claim issues are transferred to a Senior Claims Adjuster or Claims Adjuster II when appropriate
• Documenting work efforts in the electronic claims file
• Maintaining current continuing education credits

• You will have hybrid remote work opportunities
• You will have a generous retirement formula for new public sector employees of 2.5% @ 67, as well as health plan options and other benefits
• You will be offered training and development opportunities and tuition reimbursement
• This position is covered under the IFPTE, Local 21 (International Federation of Professional and Technical Engineers collective bargaining agreement, which signed a new Memorandum of Understanding effective July 1, 2022, that will provide additional increases of 5% annually to the salary range of this classification over the next three years

• You will work in a fast-paced environment
• You will be expected to handle multiple competing deadlines
• You may interact with clients that are upset and/or confused

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid Motor Vehicle Operator’s License will be accepted during the application process.

Certification: The incumbent must be a current “certified claims adjuster” in the State of California pursuant to Title 10 of CCR 2592, or possess the self-insurance certificate issued by the State of California.

Education: Possession of a high school diploma or G.E.D. equivalency or a high school proficiency certificate.

Experience: One (1) year of full-time work experience with an insurance carrier, third party claims administrator, or self-insured claims administrator whose primary responsibility was to support the adjustment of workers’ compensation claims.

Desirable Qualifications:

• Prior experience managing workers compensation claims in the public sector
• Insurance Education Association designation such as WCCP or WCCA

• Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
• Training and Experience Questionnaire: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates relevant education, training and/or experience as it relates to the Workers’ Compensation Claims Adjuster I Classification. (Weighted 100%)