Application Support Representative Job at Member Driven Technologies
POSITION LOCATION
This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.
POSITION PURPOSE
This position is responsible for answering and resolving after-hours support calls, and supporting team members and other departments on all operational and application tasks. Responsible for assisting with the support, maintenance, and analysis of the Symitar core system application, MDT File Transfer Automation services, and ancillary applications in accordance with established procedures, guidelines, and deadlines. Checks functionality and ensures that programming code passes the established guidelines before implementing it into production.
DUTIES & RESPONSIBILITIES
Responsible for answering and resolving after-hours support calls and/or routing them to the appropriate team for resolution as needed.- Responsible for monitoring and ensuring Goodnight and Back-Ups complete, in addition to the System Date update for all clients. Including AutoBatch, JSW and RSJ jobs.
- Responsible for correcting Symitar errors such as: Fatal Errors, RDCPOST – Duplicate Trigger Entry, offline / online failed / BATCHHOSTCONTROL, Restart Logging Failed, Report Directory Full, Disk Error or Full, NTMC Alerts, etc.
- Responsible for Peer Review and Move to Live SDLC steps for Symitar programming requests.
- Monitors and troubleshoots any failed File Transfer Automation (FTA) files sent or received to ensure they are transmitted for our clients as scheduled.
- Responsible for all Symitar core system operational requests such as: SYM refreshes/deletions, restarts, print queues, etc.
- Records, tracks, and documents nightly issues and any action taken or outstanding items to ensure support turnover is successful for final resolution.
- Tests fixes and performs post-resolution follow-ups to ensure problems have been adequately resolved. Communicates resolutions to appropriate stakeholders, including management and co-workers.
- Assists in Symitar core system application upgrades, including all service packs and semi-annual major releases both internally and with clients.
- Assists AIX team with Symitar daily maintenance to ensure system is running efficiently.
- Assists Software Services, Implementations, and the Conversion Teams with operational requests
- Researches ARCU, Synergy and Verafin reported issues, and assists with resubmitting files.
- Provides deconversion support as needed.
EDUCATION & EXPERIENCE REQUIREMENTS
High school graduate or equivalent.- Two years of college training in Business, Computer Science, or a related field, or an equivalent amount of experience in operations and practices.
- One or more years of experience in financial institution core processing.
- One or more years of experience with the Symitar core system.
- One year of related programming experience.
- Experience managing multiple projects at once.
REQUIRED KNOWLEDGE
Knowledge of financial industry.- Extensive knowledge of the Symitar core system.
- Knowledge of software applications.
- Understanding of related programming languages and procedures.
SKILLS/ABILITIES
Strong analytical skills.- Strong written and verbal communication skills.
- Solid business acumen, management, and problem-solving skills.
- Strong computer skills, especially Microsoft Office suite (Word, Excel, PowerPoint, etc.).
- Effective time management, organizational, and project management skills.
WORKING CONDITIONS
Work schedule: Wednesday through Sunday 9:00 am – 6:00 pm EST. Note: This position is eligible for a hybrid work arrangement, per the current guidelines. Employee will work remotely on Saturday and Sunday but will be required to work in-office a minimum of 5 days per month to be split amongst the employees scheduled Wednesday through Friday shifts.- Additional hours, including Saturday/Sunday support, as required.
- No hazardous or significantly unpleasant conditions (such as in a typical office).
- Occasional travel overnight for training and conferences.
- Long duration of computer workstation usage.
- On-call responsibilities, available 24/7 via phone or pager.
Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.