Performs customer service and business office functions for Southern States Milford Coop

Essential Job Functions

• Assist management with inquiries regarding daily operations. Provide timely information requiring knowledge of SSC policies, orders, operations and current initiatives. Communicate in a courteous and professional manner. Perform all job functions as assigned.
• Effectively assist in answering incoming calls, perform various office accounting functions and system reconciliation according to established procedures.
• Accurately enter customer order information into the system.
• Generate chicken house billing in a timely manner. Receive and reconcile payments for chicken house billing by applying payments to correct accounts.
• Prepare monthly reports, spreadsheets, general correspondence, and other material. Draft timely responses to all inquiries. Proofread all materials for accuracy, spelling, grammar and layout. Ensure accuracy and clarity of final copy.
• Maintain customer databases and master files from internal and external sources. Organize and accurately maintain large volumes of information including customer and vendor data. Maintain confidential information relating to sales documents, transactions, and credit records. Comply with all policies and regulations regarding records storage.
• Perform checkout transactions as needed, utilizing point of sale equipment including: cash registers, hand held scanners and credit/debit card systems. Accurately handle cash and make change. May perform exchanges, returns, discounts and markdowns.
• Proactively identify opportunities to assist customers and facilitate efficient service.
• Support the inventory management process. Monitor petroleum inventory levels in the system. Complete inventory after-counting to confirm shortages or overages. Monitor and track inventory receiving.
• Consistently demonstrate teamwork by supporting customers and coworkers. May provide management with assistance to include but not limited to: sales support, scheduling and dispatching petroleum drivers and technicians, warehouse inventory and billing service work orders.
• Work safely as to not cause harm to yourself, co-workers, equipment, or inventory. Comply with OSHA Regulations, Southern States Environmental Health and Safety (EHS) standards, work rules and policies.

Requirements

• Able to consistently apply business office and operations policies and procedures
• Able to communicate with customers and counterparts in a friendly, professional, and confident manner
• Able to communicate clearly and effectively in writing and verbally
• Operational knowledge of office equipment and tools including but not limited to fax machine, copier, printer, calculator, telephone system, spreadsheets, forms, and point-of-sale system
• Computer literacy skills to effectively utilize the business systems and software including MS Office
• Able to perform mathematical calculations with accuracy
• Able to exercise discretion when working with sensitive and confidential information
• Able to complete paperwork, reports, and other documentation in a legible, organized, and timely manner
• Effective organizational skills and attention to detail
• Able to prioritize and complete work within established deadlines
• Able to maintain a high level of professionalism
• Able to speak, read, write the English language in a proficient manner