Collection's Manager Job at Outdoor Adventures, Inc.
Collection’s Manager in Bay City, MI
Outdoor Adventures/Venture Out Resorts is looking for a motivated and high energy Collections Manager to join our growing team of professionals.
Purpose
The Collections Manager will be primarily responsible for directing, managing and coordinating the collection efforts of delinquent accounts by directing all facets of our recovery process.
Outdoor Adventures/Venture Out Resorts is looking for a motivated and high energy Collections Manager to join our growing team of professionals.
Purpose
The Collections Manager will be primarily responsible for directing, managing and coordinating the collection efforts of delinquent accounts by directing all facets of our recovery process.
Primary duties include develop business processes required to notify and/or locate past due members with delinquent accounts and attempt to secure payment according to client guidelines and in compliance with the Fair Debt Collection Practices Act (F.D.C.P.A.), Fair Credit Reporting Act (F.C.R.A.) and other applicable laws and regulations.
Experience/Skills
Experience/Skills
- Excellent oral and written communication skills and 3+ years of collection management experience are preferred.
- A team player with the proven ability to develop a professional staff as well as successful relationships with other members of a management team is required.
Job Responsibilities;
- The Collections Manager will be responsible for developing and managing a team of collectors and collection supervisors.
- Setting and evaluating performance goals for their team.
- The Collections Manager will also be developing strategies for the team and relying on the supervisors to implement.
- Developing and writing collection policy and procedure for the Company
- Hiring necessary collection staff and supervisors as the portfolio grows
- Managing and maintaining a professional collection staff
- Monitoring employee production and delinquency rates
- Performing call reviews – Score carding
- Monitoring collector’s calls to maintain compliance with state and federal laws
- Investigate and Resolve member disputes.
- Assist other departments as needed.
- Coach, discipline, and terminate employees when necessary
- Monitor collector’s performance on a monthly basis
- Interacting with and training collection staff (new information and procedures as they come about and any training deemed necessary)
- Setting daily, weekly and monthly goals
- Fulfill daily, weekly and monthly reporting requirements.
- Other duties as assigned by Director of Business Operations
Benefits:
- Company sponsored Health, Dental and Vision insurance
- Voluntary Life insurance
- 401k with Safe Harbor matching
- Employee only discounted stays at all our resorts
- PTO accrual starting on day one
- 8 paid holidays
About Outdoor Adventures/ Venture Out Resorts
Outdoor Adventures/ Venture Out Resorts is Michigan and Ohio’s largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We’ve been serving our members and the hard-working people of Michigan and Ohio for over 25 years and we look forward to continuing this for another 25 years and beyond. It’s an exciting time at the company as Outdoor Adventures/ Venture Out Resorts is growing and making strides to become one of the top membership camping companies in the nation. While we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.
We are proud to say that Outdoor Adventures/ Venture Out Resorts has 11 resort locations across Michigan and Ohio, and a corporate office headquartered in Bay City. Our employees are our most important asset. We could not accomplish what we do every day without our employees.
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