Coordinate assigned emergency migrant/humanitarian operations including a variety of mitigation, preparedness, response, and recovery programs and projects;

Provide support for the response and preparedness of the County’s migrant/humanitarian operations including coordination with contractors, the Department of Homeland Security, City of El Paso Office of Emergency Management, other City departments, various community hospitality and homeless shelters, and non-profit organizations; evaluate regular and emergency communication systems;

Assist the Migrant Support Services Center operation which includes support to County team members and contracted staff, developing and implementing policies and procedures and trainings,

Perform administrative and technical duties for the continued development and maintenance of the County’s migrant/humanitarian operations;

Monitor program performance, establish data tracking systems of all County migrant/humanitarian operations in coordination with County staff and County contractors/vendors;

Identify, track, and replace equipment, supplies to support the project;

Maintain a variety of files and records and prepare narrative and statistical reports.

May participate on behalf of the County within the Emergency Operations Center or specified location during emergency and non-emergency migrant/humanitarian incidents including but not limited to major emergencies, disasters, training exercises and special events.

Develop relationships and coordinates response and preparedness efforts with outside agencies and organizations including local, state and federal government agencies and non-profit organizations, acting as liaison on behalf of the county to ensure rapid and coherent response in emergency humanitarian situations;

Provide orientation, training and project details to community volunteers and may assist in other public education presentations, training, and exercises involving various City and County departments, local, state and federal partners and multiple external org

Assists in the development, maintenance and routine compilation and reporting of performance measures.

Assists in the preparation and administration of grants including Federal Emergency Management Administration (FEMA) and other grant sources;

Commits self to providing excellent customer service and demonstrate commitment through cooperative team and individual efforts; and

Creates a high quality work culture through participation in and emphasis on training.

Other Important Duties*

Performs such other related duties as may be assigned;

Must be available to work non-traditional hours and be on call as necessary for crisis situations;

May require out of town travel for professional conferences and meetings;

Maintains a safe and healthy work place environment;

Maintains a professional caliber of attire and decorum at all times; and

As members of the County of El Paso Emergency Response System, all El Paso County employees are designated as Disaster Service Workers during a proclaimed emergency and may be required to train on emergency response and/or perform certain emergency services at the direction of their supervisor.

The Migrant Services Coordinator under the general direction of the Migrant Emergency Coordination Manager assists with various migrant/humanitarian services, preparedness and response for individuals processed and released by the Department of Homeland Security. This position will support the scheduling and overseeing the daily operations of the County’s migrant/humanitarian efforts within the division.

Organizational Relationships

Reports to: Migrant Emergency Coordination Manager

Directs: Oversight to clients.

Other: Has frequent contact with other county departments and employees, law enforcement, city and state agencies, non-profit organization, and the general public

Minimum Requirements: Knowledge, Skills, and Abilities

Knowledge of: local non-profit resources in the El Paso County area; local migrant/humanitarian issues; program management, project planning, partner relationship management, English usage, grammar, punctuation and spelling; Spanish usage required; techniques for effective interpersonal communications; modern office procedures, methods and computer equipment to include Windows and Microsoft based products

Skill/Ability to: demonstrate a strong commitment and compassion to providing support to asylum seekers; work effectively in a multi-cultural environment with clients, staff and support agencies; handle high level of stress; present competence to perform; learn the organization, procedures and operating details of the County department to which assigned; demonstrate strong organizational skills; experience prioritizing projects and working on several projects simultaneously with interruptions; anticipate and meet deadlines while working under pressure of multiple and changing priorities; prepare and maintain appropriate records and general reports; verify and cross check files and data; understand and carry out both oral and written directions; possess well developed, decision making skills, attention to detail with a high level of accuracy; excel in a diverse, collaborative team environment; a high level of interpersonal skills to handle client and employee information and situations; understand various agency operations and procedures; maintain a professional, customer service-oriented attitude; possess excellent diplomacy, poise, and social skills; develop rapport, provide information, and refer with sensitivity to cultural issues; work and communicate with staff, clients and their families, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand; display a high level of initiative, effort and commitment towards completing assignments efficiently; operate with purpose, urgency, and accuracy in a fast paced, deadline-driven environment; maintain confidentiality and have the ability to exercise a high level of judgment/discretion; possess excellent time management; work with minimum supervision; operate personal computer using standard office operating software and general office equipment; maintain filing systems; Pass a Criminal Background Check; Bilingual (English-Spanish) required; Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:

Each and every county position requires the following professional skills and abilities as key and necessary elements of performance:

• Demonstrate regular and reliable attendance;
• Work well with others and participate fully in a team oriented environment;
• Interface with other employees and customers in a courteous and respectful manner;
• Maintain strict confidentiality;
• Project positive support of their department and all county organizations at all times; and,
• Maintain and enhance the County’s commitment to customer service excellence

EDUCATIONAL ASSISTANCE PROGRAM (EdAP)
Reimbursement up to $2000 per calendar year for eligible education expenses.

EMPLOYEE FITNESS AND WELLNESS CENTER
The Employee Fitness and Wellness Center opened in October 2021 at the County Courthouse. The cost is $5 per employee per month.