Coordinator, Security Control Center - Part-Time Job at Auto Club Group
Coordinator, Security Control Center – The Auto Club Group
What you will do:
Coordinates Control Center operations including but not limited to the CCTV system, security alarm system, radio dispatch, access control system, closed circuit television system, alarm monitoring systems and security information management system. Operates and monitors the system, fire alarm system, card access system, public address system, and telephones. Makes public address broadcasts as required.
Responsible for the overall administration of the card access, CCTV, branch alarm systems and other related systems including programming, troubleshooting and coordination of system repairs, upgrades, and/or expansions. Coordinates preventative maintenance, inspection, and repair of security equipment and systems. Ensures the training and certification of Control Center operators. Handles daily Control Center operator functions as well as clerical duties as assigned by security management staff. Monitors radio transmissions and controls radio traffic and broadcast discipline within the system.
Receives and processes all incoming telephone calls regarding routine security and safety matters. Dispatches security personnel via radio/telephone communications to the scene of discovered or reported security related incidents. Responsible for data entry and administration of the security information management system. Maintains activity log, report log, dispatch forms and other records as necessary. Ensures that all information contained in security reports or investigations are kept confidential. Provides clerical support and other duties as assigned by Security Management staff.
How you will benefit:
We’re looking for candidates who:
Preferred Qualifications:
Associates degree in Law Enforcement or a related field.
Work Environment:
Works indoors in a corporate office environment. May be required to work outside in various weather conditions.
Required Qualifications:
Experience:
Extensive experience as a Police, Fire, Security/Police Department Dispatcher or Control Center Operator.
Knowledge and Skills:
Demonstrated knowledge and ability to include:
Extensive operational knowledge of access control systems, video identification badge systems, fire and burglar alarm systems and closed-circuit television system
Excellent verbal, written and interpersonal communication skills, including report writing and telephone skills
Evaluating situations and making sound decisions based on all available information
Responding quickly and effectively under stressful and very intense situations, including the ability to prioritize service needs under pressure of time constraints and workloads
Maintaining composure during stressful situations
Advanced operational knowledge of Microsoft office software including Excel, Word, Access and Outlook
Advanced operational knowledge of IRIMS (security information management software) and other related database systems
Operating firefighting equipment, fire alarm monitoring systems, first aid equipment, computers, office equipment, and other security equipment
Interacting well with the public and other departments
Possession of public relations and good customer service skills
Perform physical activities required to perform essential job duties and responsibilities including walking, standing, sitting, hearing, holding, lifting, carrying, climbing, reaching, seeing, talking, and writing
Utilizing other mental processes required to perform essential job duties and responsibilities include observing, identifying, remembering, understanding, and problem solving.
- May be required to work various shifts as required by Security Services Management.
What it’s like to work for us:
We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.
Who we are:
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
The Auto Club Group has established four long-term enterprise goals:
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.
The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
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