Customer Care Representative Job at Security National Family of Companies
About Us
Our mission is simple: we want to provide the very best in Life Insurance, Mortuary, Cemetery and Mortgages. People love our products and people love working here too. We've been recognized as a "Top Workplace" for 5 years in a row.
Security National Life has been in the insurance and funeral industry for 50 years. Security National's strengths and success are the strong roots that enable the company to continue to flourish, meeting the changes and the challenges of the future. Today that foundation provides a platform for sound marketing partnerships and products with a history of performance and insight.
We are currently looking to fill a full time Customer Care Representative role in our Customer Care department. This position will primarily be responsible for answering phone calls and providing exceptional customer service to our policy holders/agents/funeral homes. This is a great opportunity to get call experience working for a stable company in the insurance industry.
What You'll Do
The ideal applicant will possess the following characteristics:
- Customer Service oriented
- Self-motivated
- Dynamic, friendly, and outgoing personality
- Team oriented
- Detail oriented
Requirements
What We'll Love About You
- High School diploma or equivalent
- Ability to speak English and Spanish
- Basic computer operation skills
- Ability to type 35 wpm
- Working knowledge of Microsoft office (Outlook, Excel, Word)
- Ability to pay close attention to detail
- Ability to quickly lean new processes and procedures
- Ability to work Monday through Friday - 8:00am-4:45p
- Have 100mb download speed and 50mb upload speed
- Must be a wired connection or a fiber connection for your internet provider
What You'll Love About Us
- Great Company Culture. Top Workplaces 5 years in a row
- Rest and Relaxation. 2 weeks paid time off, 10 paid holidays, and accrued sick leave
- Health Benefits. Medical with HSA and FSA options, dental, and vision
- Prepare for the Future. 401(k) with company match
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