The Customer Project Management Director is the BU focal point for project management both at an individual project level and the whole facility. The position is responsible for owning the customer experience as well as coordinating with operations, engineering, ODA and QA to ensure milestones and deadlines are met. PRINCIPLE DUTIES: - Customer experience and Customer Project Management Standard Operating Procedure adherence - Customer communication and interaction management - Project coordination management to ensure milestones and deadlines are met. - Work package definition and assembly and ability to create a plan deviation documentation - Quote review process management ad billing and invoice review and corrections - Work scope management to include interaction and development with sales - Cost Deviation documentation and tracking - Project status updates and reporting system management - Post Delivery project review - Contract Change Order creation, quoting and scheduling management - Contract Management training - Engineering Certification Plan schedule management - CPM Professional Development and Performance Management - Performs other duties as required REQUIREMENTS: - Bachelor's degree in business or equivalent education/experience; MBA preferred - Strong financial acumen; prior experience with budgets & financial statements - Very strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness - Team leadership skills; ability to lead teams - Strong verbal and written communication skills as well as presentation skills - Experience in building strong working relations with customers - Self motivated with the ability to motivate others (direct reports, peers and others not in the direct chain of command) - Working knowledge of PC’s in the current company operating system environment including Microsoft Office and a very strong knowledge of MS Project - Ability to travel to customer locations to establish and/or maintain a good working relationship - 7-10 years of management experience in an aviation environment (preferably business aviation MRO)

#Standard Aero


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