Customer Service Representative

Municipal Emergency Services, Inc. (MES) is the nation’s largest supplier of personal protective equipment, law enforcement products, and services to the first responder market. We are looking for a friendly, customer-oriented service representative to join our growing team in this full-time role.

What you'll do:

As a customer service representative (CSR) you will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency that our outside sales reps, suppliers, and distribution team might face. You will also assist in shipping local orders, so you must be able to lift up to 50lbs.

Who you are:

You enjoy being part of a large and dynamic team and are genuinely excited to help your customers with whatever they need. Problem-solving comes naturally to you, as well as time management and organization skills. You are detail-oriented and can adapt quickly to changing priorities. You're confident in your ability to interact with "challenging" customers with diplomacy and tact and continuously demonstrate integrity and ethical standards.

You will be able to successfully complete a pre-employment drug screen (excludes THC) and background check. "Bonus points" if you have at least 1 year military, fire or police experience in a volunteer or paid capacity and/or a minimum of two (2) years’ experience in a similar position.

Where you’ll work:

This position is located in our Deer Creek, IL location.

Who we are:

Established in 2001, Municipal Emergency Services has quickly grown to be the largest supplier of equipment to first responders in North America. We provide equipment for Firefighting, Law Enforcement, Hazmat, Confined Space, Urban Search and Rescue, and Emergency Medical Services to Municipal, Volunteer and Federal government sectors. MES is built on three distinct business platforms giving first responders the opportunity to fulfill their equipment needs through our 290+ strong first responder focused sales and service team, an extensive online store or through our Federal Government division which caters to the specific needs of military and federal agency first responders.

What we offer:

Hours are 8:00am – 5:00pm. No nights, weekends, or holidays.

Benefits which include medical, dental, vision, 401k, health savings account, generous PTO, and 10 paid holidays annually.

***Please note, as part of our interview process, applicants may be invited to complete a one way video interview through Indeed. Completion of this interview is directly related to further consideration for this role.***

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Deer Creek, IL 61733: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience in a position that requires multi-tasking between emails, chats, and phone calls?

Experience:

• Web based computer platform: 2 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: One location

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