Lynden Logistics, Inc., is looking for new talent to join our customer service team! Are you an enthusiastic, self-motivated person who takes pride in finding solutions to problems that meet the expectations of your customers? Do you thrive where each day is not like the last? If so, Lynden is the place for you. The Customer Service Supervisor is responsible for managing, directing and controlling the day-to-day activities of Lynden Logistics’ Customer Service Department for Hawaii.

Why you want to work for Lynden Logistics, Inc.

Compensation– Competitive pay with a discretionary bonus program
Healthcare – Medical, dental and vision plans
Paid Time Off – 17 days paid time off, PTO days increase with years of service
Holidays – 8 paid holidays
Retirement Plan – 401K with up to 50% of the first 6% contributed matched
Extras – Life Insurance, Accidental Death & Dismemberment Insurance, Long Term Disability Coverage and Employee Assistance Program at no cost to you!
Tuition Reimbursement program

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs all assigned work in accordance with established policies and procedures
• Develops and implements record keeping systems, forms, and procedures related to air waybill shipments, invoicing, processing payments, and other accounts receivable activities.
• Acts as company representative for internal committee activity.
• Prepares and audits materials and ensures that all documents are entered into the system properly.
• Manages scheduling for department employees
• Responsible for quality control and oversight to ensure Customer Service Representatives are properly trained and performing in a manner that aligns with Lynden Logistics' mission and vision of outstanding customer service.
• Displays strong communication skills to include effective problem-solving, coaching and de-escalation techniques.
• Oversees and directs Customer Service work activity and works with other departments to ensure the department is meeting the needs of the organization.
• Oversees and directs Customer Service training program
• Audits monthly revenue report to ensure proper revenue recognition period.
• Works with the Customer Service Lead to print and mail invoice copies for customers, as requested/required or facilitates electronic invoicing.
• Reviews accounts receivable aging and researches and processes customer claims of invoice payments, short- or non-payments, refunds, adjustments and insufficient funds transactions.
• Assist Financial Service Team (FST) with accounts receivable and cash receipts. Follows up as necessary.
• Investigates and processes damage claims for customer shipments as necessary.
• Implements and advances innovative ideas and special projects designed to forward process development and growth within the department.
• Displays strong leadership skills.
• Able to effectively manage difficult situations.
• Attendance and timeliness are essential functions of this position.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school and five years related experience and/or training, preferably with four years in the transportation industry and at least two years performing in a leadership role. An equivalent combination of education and experience may be considered.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply concepts of basic mathematics to calculate percentages and freight rates, including the effect of dimensioned weight.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions to resolve issues. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
HazMat Certification (Basic Awareness of Air Cargo Shipments of Hazardous Materials). Training provided upon hire if not HazMat certified.

OTHER SKILLS AND ABILITIES:
Proficient with Microsoft Excel and Word.
Familiar with computer, keyboarding, and word processing, including MS Outlook.
Ability to interact with warehouse personnel to identify and coordinate daily shipments.

OTHER QUALIFICATIONS:
Must be available to work days, evenings, weekends, nights or holidays.

PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT:
The noise level in the work environment is usually moderate.

COMMENTS:
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Successful candidate must pass a pre-employment drug test and background check.

Lynden Logistics is an equal opportunity employer dedicated to building an inclusive and diverse workforce. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Honolulu, HI 96819: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
caminobluff.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caminobluff.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.