Marathon TS is looking to hire a team of Desktop / Imaging Support Technicians for a surge requirement to support our Federal Customer the FCC in Washington DC. All candidates should have the following background:
Support all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.
Responsibilities:
· Provide Service Center Operations on-site and remote support to all FCC facilities and field offices
· Track all work in the FCC IT Service Management (ITSM) system
· Manage loaner program, maintain inventory thresholds, handle tickets, repair and service IT vendors
· Conduct a monthly service ticket review with the COR or a person designated by the COR
· Measure the quality of services to end users and submit the results and recommendations for improvement to the Government for review and approval monthly
· Coordinate and support all requests from the Chief Information Officer (CIO) or other Bureau /Offices for demonstrations in the FCC Technology Center (FCCTEC)
· Provide support for major applications and software for licensing and tracking
· Support and troubleshoot physical workstation, laptop, tablet/mobile device, VDI issues - either physical hardware support or troubleshooting functionality of a physical asset
· Perform asset inventory assessments · Image physical workstations, laptops, tablets/mobile devices
· Support the Tier 1 team by taking overflow calls during a surge in calls to the Tier 1 team
· Provide Auctions Program Support; complete all checklists, procedures, and processes as per the Auction Program Support SOP
· Provide COOP and disaster recovery (DR) support; manage COOP related activities immediately upon notification by executing the COOP plan and checklists
· Provide Enterprise Mobility support; support mobile devices, support software, and infrastructure
Requirements: (Clearance/Citizenship)
· Must possess the ability to clear Public Trust
· A+ Certification
· Proficient knowledge in addressing Tier 2 tickets
· Strong analytical skills and ability to address Tier 2 activities on a large program
Experience:
· 3 Years Relevant experience
Education: · Bachelor's in Information Technology or relevant area
Job Types: Full-time, Contract
Pay: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Washington, DC 20554: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you meet the US Citizen requirement for this position?
Experience:
- Windows 10: 1 year (Required)
- IT support: 2 years (Required)
- Addressing Tier II Ticket: 1 year (Preferred)
License/Certification:
- CompTIA A+ cert (or MCP, Sec+, Net+, etc) (Preferred)
Work Location: In person
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