Dispatcher - Fixed Route - Scheduling Coordinator Job at Sarasota County Government
Department:
Transit
About Our Job
Use your matchmaking skills to match available transit resources of bus operators with buses to provide transit service to the community while ensuring that all Federal, State, and local regulations are adhered to, and customer transportation needs are satisfied.
Job Description:
- Maintain delivery of services. In this role, you're responsible to maintain schedules and routing in support of the services and timetables published by Transit. This is accomplished by monitoring real-time (GPS) tracking of equipment, weather and traffic conditions; direct involvement with Bus Operators and Road Supervisors via radio; routing/re-routing/directing and redirecting the movement of revenue service vehicles, shuttle vehicles, and Bus Operators in accordance with Dispatch Supervision, available information, and Transit management’s intentions.
- Answer phones in a timely manner, provide accurate information to the public. Forward calls and/or messages to the requested or appropriate party.
- Review daily Fixed Route transit requirements and changes operator and bus assignments as needed, under direction of Dispatch Supervisor. Assign overtime work following current selection and recording procedures. Notify management of shortages.
- Process trip sheets, passenger counts, mileage, missed trips. Complete attendance and occurrence reports and enters absences into Trapeze.
- Update forms, handouts and postings. Keep all dispatch and driver information available and up to date. Maintain electronic forms and creates posters and forms as needed or requested.
- Coordinate emergency response to accidents / incidents. All other pertinent duties and training that may be assigned.
Work Hours: Transit operational hours are Monday - Saturday, 4:15 a.m.-11:30 p.m., Sunday 6:30 a.m.-11:30 p.m.
As part of the scheduling team, you will bid for your monthly schedule. A typical week could be:
- 2 days of opening at 4:30 a.m.
- 1 day of 8 a.m.-4 p.m.
- 2 days of 12 p.m.-8 p.m.
- 2 days off
Work schedules may vary due to rotations, on-call, emergencies, etc.
About You
Minimum Qualifications:
- High School Diploma or its equivalent
- Two (2) years of experience with customer contact
Preferred Qualifications:
Transit dispatch experience is preferred.
Job Competencies: Customer relation skills, data entry and spreadsheet skills and ability to communicate over a two-way radio.
Job Competencies: Customer relation skills, data entry and spreadsheet skills and ability to communicate over a two-way radio.
Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.
About Everything Else
Pay Range: $16.00 - $22.00 based on experience
Starting Pay:
Employee Type:
Regular (Budgeted)
Benefits:
- Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
- Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.
- Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.
Diversity, equity and inclusion (DE&I) are the keys to serving, representing and understanding our community. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together.
Our vision is to have a diverse, equitable and inclusive workplace that attracts, develops, retains and engages a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.
Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identity or expression, genetic information, religion, national origin, marital status, age or disability. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.
Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.
Sarasota County Government is a
Tobacco-Free/Drug-Free
Workplace.
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