If you're looking for the opportunity to work with a high growth company with tremendous potential and an amazing working culture, you found it!

Bali Hai Beach Resort is looking for energetic, outgoing, well-spoken individuals with a strong focus on customer service for our front desk team. The candidate must be a self-starter who can work as a team, have excellent verbal and written communication skills, be dependable and guest focused.

Main Job Duties and Responsibilities

Welcome, check-in, assist and checkout guests of the resort, respond to guest inquiries, answer phone calls, while providing prompt and professional guest services to all guests and to help ensure guest satisfaction.

• Welcome and greet guests
• Answer and direct incoming calls
• Inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check-in guests
• Confirm relevant guest information
• Verify guest's payment method
• Issue room keys and direct guests to their rooms
• Maintain clear and accurate records of guest room bookings
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Provide accurate information about local attractions and services
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guest accounts and check guests out
• Review accounts and charges with guests during the check-in process
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Monitor visitors of the hotel
• Enforce rules and policies of the hotel
• Maintain a neat and orderly front desk and reception area
• Hours are 8 hour shifts between 8am-10pm weekends being a requirement.

Education, Skills and Experience

• High school diploma or equivalent
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Numeracy skills
• Administrative skills

Key Competencies and Qualities

• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Teamwork
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

COVID-19 considerations:

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Multiple Locations

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