Front Desk Security

Come join our awesome team as Front Desk Security at Chestnut Hill in Toledo, Ohio!

Chestnut Hill is part of Volunteers of America National Services, which serves as the Housing and Healthcare affiliate of the Volunteers of America parent organization.

Front Desk Security Job Highlights:

• 403(b) Retirement Plan;
• Dental, Medical, and Vision Insurance
• Job Type: Part Time

• Pay: $10.00-13.00 per hour based on years of experience

About the job:

The Front Desk Security will be responsible for answering incoming tenant calls, utilizing company policies to solve tenant issues, and directing calls to the managerial team when necessary. Front desk personnel are often the first point of contact for tenant product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. The front desk provides 24-hour per day, seven days a week coverage and therefore is authorized to act on management's behalf when management staff is not on site.

Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Degree or GED
• Valid driver’s license and insurability under the agency insurance policy.
• Adult CPR and standard first aid certificates.
• Experience in answering the phone and taking messages
• Possess strong written, verbal, and interpersonal communication skills and organizational skills.
• Work well in a team context.
• Ability to appropriately handle confidential and sensitive information.
• Having or showing an attendance record well above average.

Essentials:

• Answer incoming customer phone calls and take appropriate action for each call.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
• Represents the agency/program professionally to clients and visitors through personal face-to-face interaction, phone calls, and digital media.
• Monitor traffic through the lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Be alert at all times and log in any occurrences during the shift
• Follow all procedures in the desk manual.
• Report any hazardous conditions or emergency situations to management, follow safety precautions and login book.
• Responsible for desk coverage until a replacement arrives.
• Attend all required meetings.

Our 2022 Great Place to Work survey results found that 87% of employees said their work has a special meaning: this is not “just a job”.

Take pride in helping others, and join us today!