Head Butler Job at Dorchester Collection
Position Overview
Who we are
Our Hotels
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act.
Reference
2023-3932Your future, our legacy
Hotel
The Beverly Hills Hotel
Division & Department
Rooms - Butler Services
Job Title
Head Butler
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Head Butler you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
Under the direction of the Assistant Director, Rooms and in accordance with The Beverly Hills Hotel’s values, policies and procedures:
To act as an ambassador for the guest experience by ensuring the meticulous planning for a seamless guest visit, the nurturing of relationships and fostering guest loyalty.
To oversee the day-to-day operations of Butler team to meet hotel standards & provide consistently seamless guest service experience
To lead, mentor & train the Butler team to provide consistently outstanding and innovative service to our guests.
What you'll get
As a Head Butler at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay twice a year at each hotel!
50% off at bars and restaurants within all of our Dorchester Collection hotels
World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
Free Meals on Duty
Exclusive Access to a discount platform featuring 1000s of retailers
Competitive Medical, Dental, Vision Benefit
Competitive retirement scheme
As the Head Butler at The Beverly Hills Hotel, the annual compensation range is – $70,000-73,000
What you'll do
You’ll love what you do and take pride in delighting our guests:
To lead, motivate & coordinate the Butler team members to enhance performance, achieve department yearly objectives & service standards (people)
To motivate and coach team members and manage shift coverage
To provide day to day direction and allocation of tasks for the team
To conduct induction and on the job training and to ensure all team matrices are complete
To monitor and evaluate team performance and to perform PDP reviews
To maintain an accurate register of team attendance e.g. absence/lateness, overtime
To manage the Butler service area to comply with Hotel & legislative standards and drive business growth & guest satisfaction (business)
- To manage costs & minimize wastage opportunities in the Butler area
To partner with the Floor team to provide an outstanding 5* environment, service & cleanliness
To report any faults in roof suites & ensure repairs are carried out
To ensure adherence & improvement of operational processes & service standards
To ensure all butler team members are enabled to deliver consistently excellent service
To provide flawless personal butler service in assigned Suites to ensure a consistently outstanding and seamless Guest experience (Guest)
To ensure that all nominated guest suites are prepared to the set standard prior to arrival
To manage guest arrival - meet & greet guest in a warm & welcoming manner; ensure smooth check in, ensure special requirements are noted & implemented
To attend to guest requests & requirements in a professional & timely manner in order to achieve the highest levels of service
To display a clear and comprehensive knowledge of the Hotel, it’s facilities, what is happening in & around London and to take very opportunity to up-sell the hotel facilities
To ensure all relevant Guest information is effectively logged into the guest history file & communicated to other teams as required
To provide effective day to day communication with guests, colleagues & teams(people)
To manage shift handovers and proactively seek & communicate information
To participate in FOH and Floors management team meetings & to lead department meetings and training sessions
To liaise with other departments to ensure good communication and issue resolution
To ensure the smooth running of the Butler team through effective team work
The items shared are the essence of a day in the life of a Head Butler, but we’ll make sure you are provided with specifics on how we care for our hotel
What you'll bring
- Previous experience as a Butler or High Profile Guest Service role, preferably in a luxury 5* environment
Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Accounts Payable Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
English is the primary language used in our hotel. You can comfortably communicate in this language.
Position location
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
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