Marathon TS is hiring for a Helpdesk Technician to support the Dept of State INL/A Bureau in Melbourne, FL.
Qualifications:
Clearance: · Must have an Active Secret Clearance
Responsibilities
· Provides first and second level support for the Global IT Infrastructure supporting 2000+ employees through the US and Overseas.
· Provides Department of State personnel with telephone support that includes, installation of new telephones, equipment moves and changes through PSD.
· Provides support for equipment shipping and tracks material requests for entire department. · Troubleshooting and technical support of hardware, software and network connectivity.
· Creating, resetting and deleting password in Active directory.
· Tracking trouble tickets in Remedy. ·
Configure phones, users, voicemail profiles utilizing Cisco Call Manager.
Required Skills:
· A minimum of two years must be specialized in a Helpdesk or Call Center Environment.
Specialized experience includes knowledge of PC operating systems (e.g., DOS, Windows) as well as networking, mail standards, and work on a help desk.
· Must be customer service focused and have excellent telephone etiquette and communication skills.
· Trained and/or certified in Microsoft Desktop Applications a plus (ie: MS Office).
· Must be able to work independently as well as within a team.
· Must be adaptable to a rapidly changing technical environment. Basic knowledge & understanding of computers, networks and related skills is required.
Perform other duties as assigned by Management.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Schedule:
- 8 hour shift
Application Question(s):
- Do you have a SECRET Clearance?
- Are you local to Melbourne, FL?
Work Location: In person
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