Call Screening & Coordination Specialist

Type: Full-time & Part-Time & On-call openings. We offer flexible schedules.

Pay rate: $19.75/hour +$2.00 per hour graveyard differential

Union Representation: Represented by OPEIU

Location: In-person role at our 24/7 Call Center located in Seattle, WA

Join the Crisis Connections team and be a vital part of our mission to connect people in physical, emotional, and financial crisis to helpful resources. Our passion is caring, listening, and empowering people to make positive life choices. Crisis Connections serves all people (in physical, emotional, and financial crisis) with an emphasis on servicing King County residents.

If you want to be part of our mission and have a passion for helping others, we invite you to apply for our Call Screening and Coordination Specialist position.

This is what you’ll be doing:

The Call Screening & Coordination Specialist helps the 24-Hour Crisis Line Volunteer Phone Workers and callers. The role assists them by screening, assessing, and connecting callers to trained volunteer phone workers. The Specialist gathers relevant information from each caller to link the caller to the appropriate level of support. The CSCS accurately and timely completes log-sheets. The Specialist participates in program meetings and attends training and in-services.

· Provides effective support of volunteer phone workers (PW):

· Assesses emergent and non-emergent calls.

· Develops and connects callers to the appropriate phone service

· Completes training in call handling skills and relevant policies and procedures.

· Gathers pertinent information from callers, documents, and hands off documentation at the time of connecting the caller to the appropriate Phone worker

Thriving employees means a thriving mission:

We work hard to embrace diversity and inclusion. We encourage everyone at Crisis Connections to bring their authentic selves to work every day. We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

· 100% Employer paid Medical, Dental and Vision Coverage

· Employee Referral Bonus

· Generous Paid Time Off & 10 Paid Holidays

· Discount on ORCA transit pass

· Free Parking & Flexible Schedules

Voluntary Benefits

· Short-term and long-term disability

· Flexible Spending Accounts (FSA)

· Retirement Plan

Requirements

We want to hear from you if you have these qualifications and skills:

· Knowledge of public mental health system

· Evidence of ability to develop and maintain effective working relationships

· Evidence of ability to work with a team of clinical staff and volunteers

· Evidence of ability to work effectively in high call volume and stressful environment

· High school diploma or equivalent certification required

· Degree in social sciences preferred

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION:

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.

Job Types: Full-time, Part-time

Pay: $19.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Seattle, WA 98121: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience working within the field of mental health, clinical or high volume call center environment?
• Are you fully vaccinated against for COVID-19?

Work Location: In person

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