Available Shifts:

• 10:30 am - 7:00 pm, weekend rotation
• 7:00 am - 3:30 pm, every other weekend rotation

Responsible for using computer and telephone systems to quickly and kindly answer and appropriately route incoming calls. Responsible for handling and announcing life safety code calls, including the use of overhead public address and paging systems. Also responsible for assisting patients, physicians and staff with general information, monitoring hospital alarm systems and serving as a vital link in the communication process during emergencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.

• Responding to incoming calls in a timely manner and directing caller to appropriate destination while practicing excellent customer service
• Receiving and answering patient information calls providing factual information such as room numbers, visiting hours, etc.
• Utilizing the overhead paging system to announce emergency and informational “codes” according to established protocol
• Contacting on-call hospital staff, surgery teams, physicians, and providers when requested
• Monitoring various alarm instruments for critical situations and paging corresponding codes
• Responding quickly and accurately to emergency and disaster situations as required

KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working familiarity with the rules and regulations pertaining to Federal, State and County programs
• P/C systems literate including Windows, and Microsoft Outlook, Excel and Word programs
• Ability to work independently
• Excellent oral and written communication skills, as well as the clear understanding of the English language
• Detail oriented, with strengths in dealing with multiple facilites, Supervisors, and Hospital platforms
• Ability to prioritize and manage multiple tasks with efficiency

EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.

• High School diploma or equivalent

Job Types: Full-time, Part-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

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