Alpine Power Systems, established in 1963, is an independent B2B global solution provider specializing in critical power, telecom, cable, and motive power solutions. Through acquiring market-leading companies and adding highly motivated, talented individuals, Alpine has expanded its operations to become one of the largest independent organizations in our industry. Alpine is a profitable and growing company supplying numerous Fortune 1000 companies.

As an inside sales and customer service representative, you will play a pivotal role in the growth of Alpine Power Systems inside sales network. If you have a passion for details, enjoy a customer-facing position where no two days are the same and thrive in a collaborative environment, we look forward to you joining the team!

Objectives:

• Act as a pivotal team member of the motive power inside sales team and assist the inside sales team in reaching our monthly revenue goal.
• Ensure all quotes are responded to within 30 minutes or less.
• Ensure all quotes are followed up via call and email within 48 hours of quote creation.
• Follow Alpine Power’s quoting process.
• Track quote creation and completed sales via Salesforce.

Job Responsibilities

• Customer Service
  • Answer customer calls and questions regarding products.
  • Match inventory with customer needs.
  • Follow Salesforce quoting process.
  • Update Salesforce with the customer account and contact information.
  • Send order (freight) tracking information to customers after each shipment.
  • Coordinate rental orders and agreement returns.
  • Set up new customer accounts (Including acquiring credit references).
  • Field warranty claims and work with the Director of Inside Sales to find solutions.
• Lead Generation and Customer Outreach
  • Assist wholesale team with outreach calls.
  • Update Salesforce with the customer account and contact information from outreach calls.
  • Perform regular inventory analysis and propose strategies on how to move products.
• Sales Strategy
  • Work with inside sales team members to create product packages.
  • Review lost opportunities weekly and strategize with the inside sales team on how to lower the lost count.
  • Negotiate prices on larger orders.

Ideal Characteristics:

• Detail-oriented
• Flexible
• Embraces and overcomes challenges and varying priorities.
• Works well independently and with a team
• Ability to work on multiple priorities simultaneously with ease.
• Self-starter
• Supportive and reliable
• Have problem-solving skills and provide quick solutions to challenging situations.
• Seize ownership of processes.

Basic Qualifications

• Technologically savvy – well-versed in Microsoft Office Suite, including Outlook, Excel, and Word
• Excellent communication skills, both verbally and written
• Friendly personality capable of interfacing with customers in a professional manner

Benefits of Working with Us:

• Team environment
• Paid time off
• Paid Holidays
• Health insurance
• Dental/Vision insurance
• 401k with company match
• Benefits are available within 30 days of hire
• Hybrid Schedule